Cynthia Simon
Houston
Summary
Versatile professional with 10+ years of experience across office administration, customer service, education, and operations. Skilled in managing front desk and office workflows, coordinating schedules, supporting HR and payroll processes, and handling insurance documentation. Strong background in employee onboarding, client relations, and team support with proven ability to multitask in fast-paced environments. Proficient in Microsoft Office Suite, Outlook, and spreadsheet management. Bilingual in English and French with certifications in Applied Behavior Analysis and Montessori assistance. Recognized for organizational skills, adaptability, and commitment to delivering efficient administrative and operational support across diverse industries.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Coordinator / Office Manager
Express Employment Professionals
10.2023 - Current
- Managed front desk operations including greeting clients, answering multi-line phones, and directing inquiries.
- Scheduled and coordinated interviews, onboarding sessions, and client meetings.
- Oversaw office administration tasks such as filing, data entry, and record keeping.
- Assisted with payroll and HR functions including timesheet collection and benefits coordination.
- Maintained inventory and supplies to ensure smooth office operations.
- Delivered excellent customer service to clients, associates, and visitors.
- Supported recruitment processes and collaborated with management to meet staffing needs.
- Dates TBD
Educational Director
Ivy Kids Early Learning Center
06.2020 - 08.2023
- Led curriculum development initiatives aligning with early childhood education standards.
- Mentored educators to enhance teaching strategies and improve student engagement.
- Implemented assessment tools to monitor and evaluate child development progress.
- Collaborated with families to create individualized learning plans for children.
- Developed training programs for staff focused on best practices in early childhood education.
- Facilitated workshops and seminars to share knowledge and foster professional growth among staff.
- Facilitated an inclusive environment that welcomed diverse perspectives, allowing students and staff to thrive in a multicultural learning community.
Lead Pre-Kindergarten Teacher
Ivy Kids Early Learning Center
02.2019 - 06.2020
- Designed and implemented curriculum to support early childhood development.
- Adapted teaching methods to diverse learning styles and multiple intelligences.
- Engaged students in age-appropriate activities fostering growth and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Office Administration / Insurance Specialist / RBT Certified Behavior Therapist
Chase Behavior Solutions LLC
05.2015 - 02.2019
- Performed general office administration and insurance documentation.
- Delivered ABA therapy sessions for children with learning disabilities.
- Balanced multiple responsibilities in a fast-paced environment.
- Analyzed insurance claims to ensure compliance with policies and regulations.
- Collaborated with medical providers to obtain necessary documentation for claims processing.
- Reviewed policyholder inquiries and resolved issues efficiently, enhancing customer satisfaction.
- Established quality assurance protocols to ensure accuracy in claims handling and reporting processes.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Certified Montessori Assistant / Extended Care Coordinator
Kingwood Montessori
08.2009 - 06.2015
- Assisted lead teacher with classroom preparation and lesson support.
- Coordinated afternoon care, ensuring safety and structured learning activities.
- Maintained strong communication with parents and staff.
- Developed and implemented individualized education strategies to meet diverse student needs.
- Monitored student progress and adjusted interventions based on ongoing assessments.
- Advocated for student needs within the educational framework to promote inclusivity and engagement.
ABA Therapist
Including Kids, Inc.
06.2004 - 02.2015
- Supported children with autism and related learning disabilities in classroom settings.
- Modified assignments and implemented IEPs to meet individual needs.
- Collaborated with teachers and parents to foster student success.
- Conducted data analysis to track client progress and adjust strategies accordingly.
- Implemented individualized behavior intervention plans for diverse client needs.
- Developed training materials for parents to reinforce therapeutic techniques at home.
- Facilitated workshops to educate families about autism spectrum disorders and intervention strategies.
- Advocated for client needs within educational settings to ensure appropriate support services are provided.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
Education
Bachelor of Science - Educational Studies
Grand Canyon University
Phoenix, AZ01.2015
Associate of Science - Criminal Justice/Law Enforcement Administration
Grambling State University
Grambling, LA12-1984
High School Diploma -
Mamou High School
Mamou, LA05-1981
Skills
- Office Administration & Front Desk Management
- Scheduling & Calendar Coordination
- HR Support & Employee Onboarding
- Payroll & Insurance Documentation
- Customer Service & Client Relations
- Microsoft Office Suite & Outlook
- Applied Behavior Analysis (ABA)
- Bilingual: English & French
- Office management
- Patient relations
- Document management
- Sensitive information handling
Certification
- Registered Behavior Technician (RBT) Certified
- Certified Montessori Assistant Teacher
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Front Office Coordinator / Office Manager
Express Employment Professionals
10.2023 - Current
Educational Director
Ivy Kids Early Learning Center
06.2020 - 08.2023
Lead Pre-Kindergarten Teacher
Ivy Kids Early Learning Center
02.2019 - 06.2020
Office Administration / Insurance Specialist / RBT Certified Behavior Therapist
Chase Behavior Solutions LLC
05.2015 - 02.2019
Certified Montessori Assistant / Extended Care Coordinator
Kingwood Montessori
08.2009 - 06.2015
ABA Therapist
Including Kids, Inc.
06.2004 - 02.2015
Bachelor of Science - Educational Studies
Grand Canyon University
Associate of Science - Criminal Justice/Law Enforcement Administration
Grambling State University
High School Diploma -
Mamou High School