Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Simpson

Tuscaloosa,AL

Summary

With a proven track record with Marriott, I excel in operational efficiency and leadership development. My expertise in organizational management and problem-solving abilities has consistently enhanced team performance and guest satisfaction. Skilled in both quality assurance and project coordination, I have driven significant improvements in service delivery and operational standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

28
28
years of professional experience

Work History

Commercial Specialist

AutoZone
10.2019 - Current
  • Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
  • Assist commercial customers in finding parts they may need and order them in a timely manner.
  • Manage a staff of drivers and assist them in delivering parts to the customers in a timely manner.
  • Make sure all account payments and cash payments are posted correctly daily and balance register.
  • Stock parts and manage inventory to properly assist customers needs.

Store Manager

Dollar General
04.2016 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Cashier Team Lead

Love's Travel Shop
08.2011 - 07.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

General Manager

TownePlace Suites by Marriott
07.2007 - 08.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

General Manager

Fairfield By Marriott
06.2002 - 07.2007
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Front Desk Manager

Fairfield By Marriott
03.2001 - 06.2002
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Manager

Courtyard by Marriott
10.2000 - 03.2001
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Streamlined check-in and check-out processes for a smoother guest experience.

Housekeeping Supervisor

Courtyard by Marriott
05.1997 - 10.2000
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.

Education

High School Diploma -

Central High School
Tuscaloosa, AL
05-1987

Skills

  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Operational Efficiency
  • Organizational Management
  • Leadership Development
  • Team building
  • Professionalism
  • Quality Assurance
  • Project Coordination

Timeline

Commercial Specialist

AutoZone
10.2019 - Current

Store Manager

Dollar General
04.2016 - 10.2019

Cashier Team Lead

Love's Travel Shop
08.2011 - 07.2014

General Manager

TownePlace Suites by Marriott
07.2007 - 08.2010

General Manager

Fairfield By Marriott
06.2002 - 07.2007

Front Desk Manager

Fairfield By Marriott
03.2001 - 06.2002

Front Desk Manager

Courtyard by Marriott
10.2000 - 03.2001

Housekeeping Supervisor

Courtyard by Marriott
05.1997 - 10.2000

High School Diploma -

Central High School

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