Cynthia Sims
Farmington Hills,MI
Summary
Accomplished leader with expertise in staff management and customer service. Proven track record in boosting team productivity and enhancing customer satisfaction. Skilled in training and mentoring, with a focus on achieving goals and solving complex problems. Restaurant operation professional with 15 years of Management experiences, including 6 years of multi-unit management experience.
Overview
18
18
years of professional experience
Work History
Assister Supervisor
ASM Research An Accenture Federal Services Company
01.2025 - 06.2025
- Oversaw daily productivity of my team, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
EAP Assister
Cognosante
05.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
General Manager
Panera Bread
04.2019 - 09.2020
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Carefully interviewed, selected, trained, and supervised a staff 35.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
District Manager
Steak N Shake Restaurant
04.2012 - 04.2019
- Supervised various locations, enforcing high-quality standards of operation overseeing a management team of 32-46.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices and problem-solving techniques during weekly meetings.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Received recognition for having the lowest management turnover for 2 years straight.
Training Store General Manager
Shake N Shake
08.2007 - 04.2012
- Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
- Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
- Achieved financial objectives by monitoring budgetary requirements, controlling expenses, and maximizing revenue generation opportunities.
- Developed a streamlined onboarding process for new hires, resulting in reduced time to full productivity.
Education
Hospitality Administration And Management
Michigan State University
East Lansing, MISkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
Timeline
Assister Supervisor
ASM Research An Accenture Federal Services Company
01.2025 - 06.2025
EAP Assister
Cognosante
05.2023 - 12.2024
General Manager
Panera Bread
04.2019 - 09.2020
District Manager
Steak N Shake Restaurant
04.2012 - 04.2019
Training Store General Manager
Shake N Shake
08.2007 - 04.2012
Hospitality Administration And Management
Michigan State University
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