Summary
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
Generic
Cynthia Singletary

Cynthia Singletary

Consumer Analyst
Stoneville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Consumer Analyst - Consumer Centric Leadership

United Healthcare
10.2022 - Current
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Optimized core processes to improve business performance and operational agility.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Identified and resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.

Senior Complex Customer Care Advisor/SME/Team Lead

Optum
11.2016 - 10.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Professional/Health Advisor/Rapid

United Healthcare
02.2006 - 11.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve complaints.

Verification Specialist/Recruiter Analyst

Sterling Talent Solutions
2004.08 - 2006.05
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Dual-Office Manager/Executive Assistant

Sandra O'Connor & Associates & Chaney Properties
12.2003 - 08.2004
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Manager/Executive Assistant/Shipping Supervisor

Nicholas Speedometer & Instrument Co., Inc
10.2000 - 03.2003
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Associate of Business Administration - Business Administration And Management

Brookstone College of Business
Greensboro, NC
11.1993 - 06.1994

Military Training -

US Army Basic Training
1987 - 1987

Military Training -

US Army AIT
1987 - 1988

Skills

    Teambuilding

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

US Army Noncommissioned Officers Leadership Academy - 1990

Quote

"Clear is kind" Brene Brown
Brene Brown

Timeline

Consumer Analyst - Consumer Centric Leadership

United Healthcare
10.2022 - Current

Senior Complex Customer Care Advisor/SME/Team Lead

Optum
11.2016 - 10.2022

Customer Service Professional/Health Advisor/Rapid

United Healthcare
02.2006 - 11.2016

Verification Specialist/Recruiter Analyst

Sterling Talent Solutions
2004.08 - 2006.05

Dual-Office Manager/Executive Assistant

Sandra O'Connor & Associates & Chaney Properties
12.2003 - 08.2004

Office Manager/Executive Assistant/Shipping Supervisor

Nicholas Speedometer & Instrument Co., Inc
10.2000 - 03.2003

Associate of Business Administration - Business Administration And Management

Brookstone College of Business
11.1993 - 06.1994

US Army Noncommissioned Officers Leadership Academy - 1990

10-1990

Military Training -

US Army AIT
1987 - 1988

Military Training -

US Army Basic Training
1987 - 1987

Similar Profiles

CREATE PROFILE
Cynthia SingletaryConsumer Analyst