Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CYNTHIA SIVA MUSYOKI

CYNTHIA SIVA MUSYOKI

Nairobi

Summary

Dynamic professional with over 10 years of progressive experience in retail operations and a diploma in education, demonstrating strong leadership skills and a commitment to enhancing customer satisfaction. Expertise in staff training, administrative support, and operational management has consistently fostered positive relationships among employees and customers. Currently leveraging teaching and training skills as an educator with the Teachers Service Commission, focused on improving student learning outcomes and workplace performance. Committed to driving success through effective leadership and a passion for continuous improvement.

Overview

15
15
years of professional experience

Work History

Elementary Teacher

Teachers Service Commission
01.2021 - Current
  • Prepare and deliver engaging lessons aligned with the national curriculum.
  • Create a positive and inclusive classroom environment that supports diverse learning needs.
  • Assess and track student progress through tests, assignments, and continuous evaluation.
  • Develop lesson plans, teaching aids, and interactive learning activities to enhance understanding.
  • Communicate regularly with parents and guardians about student performance and behavior.
  • Foster social and emotional growth by promoting teamwork, discipline, and responsibility.
  • Integrate technology and creative teaching strategies to boost learner participation and outcomes.

Supervisor

Kassmatt Supermarket
01.2017 - 12.2020
  • Supervised and mentored staff, ensuring efficient operations and excellent service delivery.
  • Oversaw inventory, scheduling, and compliance with store standards.
  • Resolved customer issues quickly, improving satisfaction and loyalty.
  • Conducted staff training to enhance team productivity and service skills.

Clerk

09.2014 - 12.2016
  • Delivered accurate and efficient checkout services and handled customer inquiries.
  • Assisted with merchandising, inventory restocking, and store organization.
  • Supported customer engagement by maintaining a welcoming shopping environment.

Cleaner

01.2011 - 09.2014
  • Maintained sanitation and order across customer areas, restrooms, and staff spaces.
  • Assisted store operations by organizing supplies and supporting staff needs.

Education

Diploma - Education

Machakos Teacher Training College
01.2010

Skills

  • Classroom & Curriculum Instruction
  • Student Assessment & Progress Monitoring
  • Team Leadership & Staff Training
  • Customer Service & Relationship Building
  • Administration & Office Support
  • Retail Operations & Inventory Management
  • Problem-Solving & Conflict Resolution
  • Communication & Interpersonal Skills

Languages

English
Native or Bilingual

Timeline

Elementary Teacher

Teachers Service Commission
01.2021 - Current

Supervisor

Kassmatt Supermarket
01.2017 - 12.2020

Clerk

09.2014 - 12.2016

Cleaner

01.2011 - 09.2014

Diploma - Education

Machakos Teacher Training College

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