Cynthia A. Smith
Business Owner/Operator
Herman,Nebraska
Summary
Self-motivated, enthusiastic, friendly person with impeccable customer service skills. Skills were acquired through years of experience as a shift manager in the fast food industry, retail, waitressing, secretarial, and currently as a business owner and manager of a convenience store with an eatery. Effectively manage personnel and business operations to handle demanding needs, while maintaining excellent customer service standards. Trained in the areas of ordering and organizing inventory, cash counting and deposits as well as running a POS system, assisting customers and distributors over the phone, filing and computer data input. Well versed in addressing customer concerns and resolving issues as quickly as possible. Proficient problem-solver with talents for leading and motivating a team, as well as using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Business Owner/Operator
Jiffy Shop LLC
07.2021 - Current
- Oversee end-to-end business processes to maintain proficiency and profitability of a convenience store.
- Serve as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Primary cashier for 95% of the time for all products and food services
- Consult with customers to assess needs and propose optimal solutions.
- Provide courteous service and fast food delivery for all customer's orders in the food service area
- Train and motivate employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Inventory data entry into the system initially upon business startup and thereafter on a weekly basis on delivery days, as well as stocking shelves and coolers with product.
- Devise and deploy sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Keep all building areas and equipment functional and well-organized to promote business performance.
- Remain up-to-date on current trends and attend industry trade shows and markets to view and order inventory.
- Developed and maintain a website as well as capitalize on social media platforms to increase market awareness and recruit sales agents.
- Study market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Provide financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Retail Customer Service Associate
Master's Hand Candle Company
07.2020 - 03.2021
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Converted graphic designs to usable web images using Adobe Photo Shop.
- Designed appealing displays to increase interest and boost sales
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
In Home Caregiver
Myself
08.2014 - 05.2020
- Maintained clean personal areas and prepared healthy meals to support 3 clients nutritional needs
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Established social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Cared for lawns by mowing, weeding, and trimming and edging around walks, walls and flower beds
Education
Legal Secretary And Paralegal Studies
Metro Tech Community College
Omaha, NECertificate - Caring For Needs of The Hurting
Stephen's Ministry Course
Blair, NE2021
Certificate in Children's Literature
Institute of Children's Literature
Madison, Connecticut1993
Cosmetology Diploma And State License
Joseph's College of Cosmetology
Omaha, NE1991
Skills
- Customer Service
- Dependable & Creative
- Money handling
- Team Management
- Inventory Management
- Time management skills
- Effective communication
- Self-motivated professional
- Cooking in fast paced environment
- Flexible & Adaptable
Miscellaneous activities and volunteer work
- Vice President of the Herman Community Club
- Stephen's Ministry care giver
- Photography both for work and my own enjoyment
- Frequent construction of wood projects, including remodel of convenience store, outside kennel, new stairway, remodeling rooms
- Extensive experience with unique crafts and floral arrangements
- Lead children's church for the past 11 years, and help with vacation Bible school every year.
- Former Social Director for 2 years, for a church congregation of 100 people
Additional Information
Unfortunately, because of a court order in my divorce decree, I am forced to sell my convenience store business that I currently own. However, the plus side for you, is that I am able to use my talents and knowledge along with my experience, to further meet the needs of your company and to provide exceptional service in my assigned area.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Anything worth doing is worth doing well"
Timeline
Business Owner/Operator
Jiffy Shop LLC
07.2021 - Current
Retail Customer Service Associate
Master's Hand Candle Company
07.2020 - 03.2021
In Home Caregiver
Myself
08.2014 - 05.2020
Legal Secretary And Paralegal Studies
Metro Tech Community College
Certificate - Caring For Needs of The Hurting
Stephen's Ministry Course
Certificate in Children's Literature
Institute of Children's Literature
Cosmetology Diploma And State License
Joseph's College of Cosmetology