Cynthia Smith
Hixson,TN
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
22
22
years of professional experience
Work History
Administrative Manager
North American Credit Services Inc.
01.2002 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Delivered performance reviews, recommending additional training or advancements.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
- Do all-time Edits, reviews, and disciplinary through ADP
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Microsoft Office Suite
- Account Reconciliation
- Credit and collections
- ADP
- EPIC
- Cerner
- Anetha
Timeline
Administrative Manager
North American Credit Services Inc.
01.2002 - Current
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