Cynthia Smith
Harveyville,KS
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
02.2016 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel .
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Mailed patient appointment letters.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Maintained and obtained medical records.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06-1985
Skills
- Conflict resolution techniques
- Patient communication
- HIPAA compliance
- Appointment scheduling expertise
- Patient scheduling
- Patient care coordination
- Medical office support
- Strong communication
- Patient appointment management
- Customer service
- Reliable team player
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
02.2016 - Current
High School Diploma -
Princess Anne High School
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