Cynthia Smith
Panama City
Summary
Dynamic Agency Advisor with a proven track record at CATIC Title Insurance, excelling in client management and sales presentations. Enhanced client satisfaction through effective communication and innovative problem-solving. Skilled in workflow optimization and relationship building, driving product improvements and fostering long-term partnerships. Recognized for maintaining professionalism in sensitive situations.
Overview
19
19
years of professional experience
Work History
Agency Advisor
CATIC Title Insurance
07.2020 - 08.2024
- Increased client satisfaction by promptly addressing inquiries and providing accurate information on agency services.
- Presented compelling sales pitches that showcased agency capabilities while addressing prospective clients'' specific pain points.
- Provided valuable feedback on creative concepts during development stages, contributing to more effective final products aligned with client expectations.
- Implemented efficient workflow processes within the department, reducing administrative burdens while maintaining thorough documentation standards.
- Processed requests from vendors and co-workers.
- Handled sensitive client situations diplomatically and professionally, maintaining strong relationships while addressing concerns or conflicts.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Agency Account Manager
Fidelity National Title Insurance Company
06.2005 - 03.2020
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Established long-term relationships with clients through consistent communication, understanding their needs, and delivering tailored marketing strategies.
- Served as the primary point of contact between the agency and key client stakeholders, ensuring clear communication and timely resolution of any issues that arose during projects.
- Applied creative problem-solving skills to find innovative solutions for client challenges, leading to increased satisfaction and repeat business.
- Contributed to new business development efforts by identifying potential leads and participating in pitch presentations that showcased the agency''s capabilities.
- Navigated challenging situations with tact and diplomacy, maintaining strong client relationships even during difficult circumstances.
- Responded to customer inquiries and provided detailed account information.
Education
High School Diploma -
Port St Joe JR SR High School
Port St Joe, FL05-1982
Skills
- Client management
- Sales presentation
- Market analysis
- Workflow optimization
- Data entry
- Creative feedback
- Customer engagement
- Relationship building
- Conflict resolution
- Team leadership
- Active listening
- Effective communication
Timeline
Agency Advisor
CATIC Title Insurance
07.2020 - 08.2024
Agency Account Manager
Fidelity National Title Insurance Company
06.2005 - 03.2020
High School Diploma -
Port St Joe JR SR High School
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