Summary
Overview
Work History
Accomplishments
Certification
Timeline
Generic

Cynthia Sobanski

Conneaut,Ohio

Summary

Experienced Information Technology Professional dedicated to leading highly-efficient teams and complex
projects enhancing business processes and end-user productivity. Exceptional organizational, problem solving
and communication skills. Skilled in managing complex platforms, vendor relationships and multi-million dollar budgets. Proven record with delivering business goals while driving technology enhancements.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

LEAD BUSINESS SYSTEMS ANALYST

Safeguard Properties
01.2014 - Current
  • Supports Cloud applications in AWS using EC2, S3, CloudWatch, Parameter Store, DynamoDB, etc
  • Sole BSA supporting Mobile and six Web applications on various platforms (React, Microsoft.Net, C#, PHP, JQuery, JavaScript, Postman), used both internally by staff and externally by Vendors (Contractors/Inspectors)
  • Recently promoted to Scrum Master role as organization moves to Agile philosophy
  • Gathers detailed business requirements and ensures they are aligned with current technical capabilities and future technological roadmaps
  • Proficient in PostGreSQL/SQL/Oracle database queries for troubleshooting, support and reporting
  • Directs and leads UAT and end-user testing initiatives for Vendor facing systems
  • Coordinates with offshore development and QA team for design, development, testing and deployment of various applications
  • Ensures architectural implementations align with future project future enhancements to achieve optimal results
  • Delivers scripting solutions using JSON and XML for web and mobile applications
  • Key player on the migration team from physical datacenter to AWS Cloud technologies
  • Lead Business Analyst for migrating Vendor information out of a legacy system used for 25 years
  • Converted legacy file transfer processes to Oracle event driven queue processes with increased speed and efficiency
  • Designed a scheduling hub for vendors to interact with policyholders and provide clients real-time status updates with custom APIs integrating with Podium, Twilio and GoogleMaps
  • Project lead for Firebase implementation to send mobile notifications for open orders based on GPS location
  • Core team member for implementation of Auth0 for Phase 1 project to replace Active Directory for authentication
  • Implemented process for automatic order assignment to crews based on order type, availability and geography
  • Delivered background check system used to ensure banking/vendor compliance for clients
  • Streamlined order submission and bid processing for Vendor systems

IT and MANAGEMENT CONSULTING

Sobanski Consulting
01.2013 - 01.2014
  • Management Consulting to offer best practice advice to companies needing an outside opinion on vendor relationships/personnel issues and IT issues
  • Offer performance/reliability and scalability consulting for remote access and Citrix based products for clients

MANAGER, DISTRIBUTION SERVICES

Jones Day
01.2001 - 01.2013
  • Determined the overall strategy for the delivery of applications, updates and patches
  • Led the design, testing and deployment of major initiatives
  • Managed team of 12 developers supporting over 5,000 users globally
  • Developed and maintained vendor relationships, contract negotiations and maintenance renewals
  • Prepared, forecasted and audited department and project budgets
  • Ensured that quality assurance methods, integration standards and procedures were executed and enforced
  • Developed test plans and technical support documentation for various support teams
  • Created and delivered annual performance reviews and salary adjustments
  • Member of the Change Advisory Board and Senior Security Team
  • Reported to Associate Director, Infrastructure and Operations
  • Led the project team responsible for the design, development, testing and deployment for the Windows 7 implementation
  • Worked with third-party consultants to create technical requirements and implement new technologies to enhance security and end-user experience
  • Project scope also included Citrix XenApp upgrade, print server upgrades and packaging/testing of over 300 applications
  • Implemented desktop faxing solution for domestic offices, replacing legacy system including the development effort for integration with Lotus Notes
  • Served as Technical Lead for Microsoft Office suite upgrades, leading to the strategy for the Firm's zero-touch rebuild process, decreasing deployment times by 50%
  • Managed numerous system upgrades for Citrix, RSA, McAfee EPO and Altiris Notification Server with little or no end-user impact
  • Prioritized resource tasks and support efforts for competing projects such as office moves, data center relocations and application deployments and upgrades
  • Provided second and third-level support for end-users worldwide, ensuring 24/7/365 coverage

TECHNOLOGY DEVELOPMENT ENGINEER

Jones Day
01.2000 - 01.2001
  • Primary Subject Matter Expert for the Firm's document management system
  • Reported to Manager of Development Systems
  • Integrated and deployed firm-wide client-server document management system
  • Provided third-level support for document management system, NT and Netware servers, Oracle databases and client desktops
  • Served as Technical Project Leader for development and implementation of web-based document management system

SOFTWARE INTEGRATION ANALYST

Jones Day
01.1998 - 01.2000
  • Primary packager for Firm-supported applications
  • Led the integration team for the Windows 95/98 projects
  • Reported to Supervisor of Integration Systems
  • Scripted application installations using WISE Install Manager
  • Assisted in determining the requirements for the development of an Application Installer utility
  • Distributed updates and patches using ZAC and Tivoli TME
  • Developed and documented PC build processes for OS and core-based applications

IT MANAGER

Epix, Inc.
01.1992 - 01.1998

DEVELOPER / TRAINER (contract)

Speer Software Training, Inc.

OWNER / INDEPENDENT CONSULTANT

Office Software Solutions

Accomplishments

● Platform support/advancements: Experience in analysis, design, testing, and supporting Cloud
technology solutions using AWS technologies: EC2, ECS, S3, CloudWatch, IAM, RDS, DynamoDB,
Lambda, PostgreSQL, etc.
● Managed complex projects: Successfully planned and delivered highly visible technical projects,
ensuring scope, budget, resource and communication requirements were met using effective software
development methodologies such as Agile (Scrum) and Waterfall.
● Enhancements to IT support services, processing and effectiveness: Led the cross-functional teams
responsible for the global desktop, remote access, security and enterprise management strategies for 41
offices in the United States, Europe, Asia, Latin America and Middle East. Directed the ongoing strategy
and implementations for numerous delivery platforms.
● Problem Solving/Communication: Excellent problem solving, analytical and communication skills.
Resolves 99.9% application issues escalated to 3
rd Tier Support. Communicates daily with C-Level
Executives, business stakeholders, IT developers and infrastructure/DevOps engineers.

Certification

AWS Certified Cloud Practitioner/Product Owner, 2021-2024
Situational Leadership, Hersey-Blanchard, 2013
FrontLine Management Seminars, 2012 – 2013
Active member and conference presenter, ILTA (International Legal Technology Association), 2005 – 2013
Windows 7 Deployment Strategies, Solutient Training Center, 2010
Performance Evaluations, Rockhurst, 2009
ITIL v3 Foundation Certification, 2008
Managing Projects and Priorities, Rockhurst, 2008
Winning Attitudes: Coaching / Mentoring Skills, Rockhurst, 2007
How to Motivate Others, Rockhurst, 2006
Leadership and Management Skills, Rockhurst, 2005
Deploying Windows XP, Comdoc, Brecksville, OH, 2002
Managing Technical Professionals, American Management Association, San Francisco, CA, 2002
Technical Project Management, American Management Association, San Diego, CA, 1999

Timeline

LEAD BUSINESS SYSTEMS ANALYST

Safeguard Properties
01.2014 - Current

IT and MANAGEMENT CONSULTING

Sobanski Consulting
01.2013 - 01.2014

MANAGER, DISTRIBUTION SERVICES

Jones Day
01.2001 - 01.2013

TECHNOLOGY DEVELOPMENT ENGINEER

Jones Day
01.2000 - 01.2001

SOFTWARE INTEGRATION ANALYST

Jones Day
01.1998 - 01.2000

IT MANAGER

Epix, Inc.
01.1992 - 01.1998

DEVELOPER / TRAINER (contract)

Speer Software Training, Inc.

OWNER / INDEPENDENT CONSULTANT

Office Software Solutions

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