Cynthia Solis

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• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Help assist patients apply for insurance
• Applied for Medicaid through the marketplace for patients
• Self-pay account resolution for all patient accounts.

• Handle admissions, patient registration, procedures at hospital, clinics and other medical facilities
• Updated all patient information
• Collection of payments
• Answering heavy volume phones
• Preparing medical records and account folders
• Admitting patients from the emergency room
• Preparation of all close out reports
• Get insurance authorization and clearance for patients getting admitted from the emergency room and patients coming for ambulatory surgery.

• Cleaned hospital patient rooms, baths, laboratories, offices, halls and other areas
• Distributed laundered articles and linens
• Disinfected and sterilized equipment and supplies
• Used germicides and sterilizing equipment.