Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Soto

Frisco

Summary

Highly motivated Dispatcher/Recruiter offering many years of experience. Well-versed in shipping policies, delivery requirements, and driver practices. Works efficiently and maintains professional demeanor in stressful situations. Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements. Detail-oriented in maintaining files for customers, management and crew members. planned daily schedules. Experienced in fast-paced environments and adaptable to last-minute changes. Hardworking employee with customer service, multitasking, and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skill quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.

Overview

24
24
years of professional experience

Work History

Recruiter

Davis Logistics
Frisco
03.2021 - Current
  • Scheduled or conducted new employee orientations.
  • Explained job duties, compensation and benefits to potential candidates.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Updated and maintained candidate records in the recruitment database.
  • Ensured compliance with federal, state, and local employment laws and regulations.
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Conducted reference and background checks on prospective employees.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Assisted with the onboarding process for new hires.
  • Hired employees and processed hiring-related paperwork.
  • Worked effectively in team environments to make the workplace more productive.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.

Transportation Dispatcher

E J Farms
Frisco
05.2020 - 03.2021
  • Received or prepared work orders.
  • Provided customers contacting call center with exceptional service and support.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Documented services performed, operations information, and dispatch details in system.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.

Transportation Dispatcher

Douglass Logistics
Gary
01.2015 - 03.2019
  • Received or prepared work orders.
  • Provided customers contacting call center with exceptional service and support.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Documented services performed, operations information, and dispatch details in system.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
  • Received and processed customer orders for transportation services.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Prepared daily work and run schedules.
  • Ensured compliance with federal, state, and local transportation regulations.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Verified that all required documents were received prior to dispatch.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Ordered supplies or equipment to issue to personnel.
  • Provided support to drivers in regards to directions, paperwork.
  • Responded to customer messages in regards to delivery issues.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Resolved customer complaints in a professional manner while maintaining high standards of customer service.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Transportation Dispatcher

Northern Steel Transport
Portage
01.2001 - 01.2015
  • Received or prepared work orders.
  • Provided customers contacting call center with exceptional service and support.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Effectively resolved complaints by working closely with customers.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.
  • Researched alternate routes when necessary due to traffic or road conditions.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Arranged for repairs to restore service and schedules.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
  • Received and processed customer orders for transportation services.
  • Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
  • Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Documented services performed, operations information, and dispatch details in system.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Prepared daily work and run schedules.
  • Ensured compliance with federal, state, and local transportation regulations.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Verified that all required documents were received prior to dispatch.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Ordered supplies or equipment to issue to personnel.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Managed inventory of supplies used by drivers such as fuel cards, maps and communication equipment.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations

Education

Some College (No Degree) - Accounting And Finance

Chaffey College
Rancho Cucamonga, CA
01-1985

High School Diploma -

Roosevelt High
East Chicago, IN
06-1981

Skills

  • Recruitment strategies
  • Candidate sourcing
  • Interview coordination
  • Compliance management
  • Onboarding processes
  • Data analysis
  • Employment verification
  • Manage employee relations
  • Recruitment
  • Multitasking Abilities
  • Team motivation
  • Problem solving
  • Communication skills
  • Customer service
  • Dispatch operations
  • Transportation regulations
  • Company procedures
  • Records maintenance
  • Logistics coordination
  • Fleet operations
  • Excellent communication
  • Paperwork processing
  • Telephone etiquette
  • Verbal communication
  • Follow-up procedures
  • Delivery procedures
  • Trucking dispatching
  • Multitasking capacity
  • Oral and written communications
  • Reliability
  • Transportation safety protocols
  • Service planning
  • Overseeing call loads
  • Employee training

Languages

Spanish
Professional

Timeline

Recruiter

Davis Logistics
03.2021 - Current

Transportation Dispatcher

E J Farms
05.2020 - 03.2021

Transportation Dispatcher

Douglass Logistics
01.2015 - 03.2019

Transportation Dispatcher

Northern Steel Transport
01.2001 - 01.2015

Some College (No Degree) - Accounting And Finance

Chaffey College

High School Diploma -

Roosevelt High

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Cynthia Soto