CYNTHIA SOTO
West Dundee,USA
Summary
An experienced supply chain with a diverse knowledge of supply chain operations and logistics in a healthcare setting. Dedicated to continuous improvement in change management settings and excels in a team environment due to enthusiasm and passion for the work.
Overview
14
14
years of professional experience
Work History
Materials Management / Inventory Coordinator
Alexian Brothers Medical Center
09.2023 - 05.2024
- Supported Hospital growth by creating 25 new supply locations during the construction of Women and Childrens Hospital located in Hoffman Estates.
- Covered procedural areas and volunteered services in procedural departments.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Optimize supply carts.
- Monthly cycle counts, and expiration dates on each unit monthly
- Making sure we had PO, to par items ordered and keeping track if items converted into a new item.
- Fulfilling patient order form, answering calls.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Data entry, upon product conversions and worked on crash cart operations and optimizing cart information for safety regulations.
- Assisted in workplace reorganization and structure for better work rate.
- Foster customer service with nurses, techs, doctors.
- Using people soft, and navigating the system.
Site Manager
Boys & Girls Club
05.2021 - 07.2023
- Directs and manages overall daily operations with an emphasis on a comprehensive, outcome-driven program that offers a high standard of customer service.
- Supervision and training of staff (direct and indirect reports), manage facility environment and utilization, and oversee membership attendance growth and retention.
- The program Lead director would assist and advise the teen and youth programs.
- Mentored junior staff members, fostering their professional development, and equipping them with the skills needed for future leadership roles.
- Established positive and effective communication among unit staff and organization leadership.
Call Center Team Lead
Service King Call Center
10.2019 - 01.2021
- Answering approximately 200 inbound calls per day in a friendly and courteous manner
- Escalating customer calls to my supervisor if needed
- Following the prompt script given for our call center
- Having to deal with car repairs, finding our customers the nearest location for them to work with their insurance to cover for costs, best solutions.
- Fast note taking, and entering all data needed to proceed, also working with assisting tows of the vehicles.
- Responded to team support questions quickly to maintain call center efficiency.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Materials Management / Inventory Lead Coordinator
St. Alexius Medical Center
08.2010 - 10.2019
- Supported Hospital growth by creating 25 new supply locations during the construction of Women and Childrens Hospital located in Hoffman Estates.
- Covered procedural areas and volunteered services in procedural departments.
- Replenishing items on each assigned unit, using a handheld device.
- Returning and issuing items, creating min/max levels for units when redesigning the unit, using a handheld device.
- Creating at par carts, new project plans as given by manager
- Monthly cycle counts, and expiration dates on each unit monthly
- Making sure we had PO, to par items ordered and keeping track if items converted into a new item.
- Fulfilling patient order form, answering calls.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Data entry, upon product conversions and worked on crash cart operations and optimizing cart information for safety regulations.
- Assisted in workplace reorganization and structure for better work rate.
- Improved customer service with nurses, techs, doctors.
- Using people soft, and navigating the system.
- Implemented efficient tracking systems for medical supplies, reducing stock discrepancies.
- Coordinated inventory management processes to ensure accurate stock levels across departments.
- Monitored inventory turnover rates, identifying trends and recommending adjustments for optimal supply levels.
Education
High School Diploma -
Schaumburg Highschool
Schaumburg05.2010
Skills
- Inventory Tracking
- Stock counts, Cycle counts
- Documentation skills, People soft, microsoft, excel
- Logistics Planning
- Product identification
- Equipment Operation
- Rotation requirements
- Requisitions management
- Leadership/ assist in training/ provided knowledgeable skills/growth
- Supply Chain Coordination
- Attention to Detail, reconstruction of units/carts
- Team management
Languages
Spanish
Native or Bilingual
Timeline
Materials Management / Inventory Coordinator
Alexian Brothers Medical Center
09.2023 - 05.2024
Site Manager
Boys & Girls Club
05.2021 - 07.2023
Call Center Team Lead
Service King Call Center
10.2019 - 01.2021
Materials Management / Inventory Lead Coordinator
St. Alexius Medical Center
08.2010 - 10.2019
High School Diploma -
Schaumburg Highschool