Cynthia Souders

• Workman's Comp medical billing
• Create Appeal letters
• Collaborated with healthcare providers to resolve disputed claims and negotiate payment arrangements.
• Reduced claim denials with thorough verification of patient insurance eligibility and coverage before submission.
• Ensured accurate coding for medical procedures, diagnoses, and treatments to avoid discrepancies in the billing process.
• Expedited claim processing through timely submission of clean claims, reducing backlog in accounts receivable.
• Enhanced revenue recovery by pursuing overdue payments from patients and insurance companies.
• Call center, take incoming calls and assist patient with inquiries about their bills and ins coverage, take payments over te phone
• Work with EPIC system / On Base and Insurance websites

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Facilitated customer transactions, including deposits, withdrawals and transfers.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Explained account terms and conditions to customers.
• Verified customer identity and reviewed documentation for accuracy.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Assisted clients in navigating complex banking services, making their banking experience smoother.

Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or birth of a child.

• Observed strict procedures to maintain data and plan participant confidentiality.
• Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
• Organized annual benefits fairs to educate employees on their options and encourage informed choices.
• Worked in the call center resolved customer inquiries, complaints and issues
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
• Opened, closed, and updated accounts for customers.
• Balanced teller drawers and ATM cash.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
• Cross-sold credit cards, loans and other bank products.
• Handled various accounting transactions.
• Processed applications for new accounts.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Educated customers on use of banking website and mobile apps.

• Managed a high volume of inbound calls, maintaining professionalism and accuracy throughout each interaction.
• Streamlined the phone banking process for quicker resolution of customer queries and concerns.
• Enhanced customer satisfaction by providing personalized banking solutions and efficient account management.
• Provided expert guidance on loan applications, ensuring clients understood repayment terms while helping them make informed decisions about their finances.
• Conducted thorough assessments of customers'' financial situations before recommending appropriate products or services tailored to their individual needs.
• Exceeded performance metrics consistently by prioritizing customer needs and delivering exceptional service.
• Actively participated in ongoing training programs in order to stay current on industry trends and better serve clientele base.
• Mentored new team members, sharing best practices and helping them develop the skills necessary for success as Personal Phone Bankers.
• Handled sensitive financial information securely while adhering strictly to privacy guidelines and requirements.
• Identified potential sales opportunities during routine account servicing calls, leading to increased product cross-selling success.