Cynthia Southern
RedBluff,United States
Summary
Committed Care giver offers 11 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping with passion for helping others.And Caring Car giver dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
17
17
years of professional experience
Work History
In Home Support Service Gare Giver
Tehema County In Home Support
RedBluff, CA
04.2009 - 10.2017
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Managers Assistant
Domino's Pizza
Redding, CA
05.2006 - 04.2009
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Scheduled meetings and managed calendar.
- Limited portion sizes and used garnishes to control food costs.
- Responded to and directed incoming calls and other communication.
Mountain Mikes Pizza Delivery
Mountain Mikes
Fairfield , CA
06.2002 - 03.2006
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Coordinated work of team of drivers delivering across local area.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel and company.
Customer Service Hostess
Walmart
Milliloni, Hawaii
11.2001 - 02.2002
- Presented information to customers, peers and management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Maintained relevance and fluency on company offerings and industry trends.
Clerk Copier
Medical Legal Data
San Rafeal , CA
09.1998 - 09.2000
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed order data to verify transactions and shipping dates.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
No Degree - General Studies
Triton College
River Grove, ILNo Degree - Certificate in Accounting
Shasta College
Redding CaCertificate - Early Childhood Education
North East Iowa Community College
Dubuqe Iowa06.1997
Skills
- Light cleaning
- Errands
- Childcare experience
- Filing and data archiving
- Cooking meals
- Executive presentations
- Project planning
- Interior decorating
- Chauffeuring
- In-Home Services
- Service initiatives support
- Financial services support
- Service agreement information
- Individual support
- Inbound call support
- Administrative support
- Meeting services
- Service team support
- Customer service understanding
Additional Information
I love working and communicating with others and I have good people skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
In Home Support Service Gare Giver
Tehema County In Home Support
04.2009 - 10.2017
Managers Assistant
Domino's Pizza
05.2006 - 04.2009
Mountain Mikes Pizza Delivery
Mountain Mikes
06.2002 - 03.2006
Customer Service Hostess
Walmart
11.2001 - 02.2002
Clerk Copier
Medical Legal Data
09.1998 - 09.2000
No Degree - General Studies
Triton College
No Degree - Certificate in Accounting
Shasta College
Certificate - Early Childhood Education
North East Iowa Community College
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