Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Cynthia Spence

Cynthia Spence

Winston-Salem,NC

Summary

Dynamic professional with extensive experience in customer relations and team management, notably as a Shift Manager at McDonald's. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and data entry, fostering a positive environment while ensuring operational efficiency. Committed to delivering exceptional service and support.

Overview

16
16
years of professional experience

Work History

Receptionist

Beach Tans
05.2025 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Home Daycare Provider

Myself
08.2020 - 01.2025
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Changed diapers of very young children and assisted older kids with bathroom requirements.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.

Shift Manager

McDonald's
04.2009 - 06.2015
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

GED -

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Greeting and seating clients
  • Telephone skills
  • Organization skills
  • File management
  • Verbal and written communication
  • Scheduling appointments
  • Data entry
  • Customer and client relations
  • Multi-line telephone operation
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Schedule management
  • Technical support
  • Bookkeeping

Timeline

Receptionist

Beach Tans
05.2025 - Current

Home Daycare Provider

Myself
08.2020 - 01.2025

Shift Manager

McDonald's
04.2009 - 06.2015

GED -

Forsyth Technical Community College

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