Hi, I’m
Cynthia Spence
Winston-Salem,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
Work History
Cindy's Cleaning Services
Personal Service/ Call Center
04.2017 - 12.2022
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions, as well as maintaining a A1 excellent service in cleaning residential homes.
McDonald's
Shift Manager/ Service Manager
10.2010 - 08.2016
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined shift operations for increased efficiency by implementing new scheduling procedures.
- Improved team performance with regular coaching and feedback sessions.
- Reduced employee turnover, resulting in a more stable and experienced workforce, by fostering a positive work environment. Handle nightly deposits, and inventory.
Education
Forsyth Technical Community CollegeWinston-salem, NC
GED/ Certification Of Course Completion from Clerical/ Management Assistance
02.2004
University Overview
- Completed professional development in Subject
Skills
- Sales Expertise
- Call Center Operations
- Quality Assurance Controls
- Data Gathering
- Brand Representation
- Verbal and Written Communication
- Problem-Solving Skills
- Customer Support
- Training and Development
- Inbound Phone Call Management
- Customer Service Optimization
- Cash Handling
- Customer Communication
- Appointment Scheduling
- Answering Questions
- Customer Account Updates
- Database Research
- Logging Call Information
- Technical Troubleshooting
- Product or Service] Expertise
- Call Documentation Skills
- Providing Customer Support
- Call Control Skills
- Performance Improvement
- Product Knowledge
- Resolving Issues
- Livechat Messaging
- Scripted Calls
- Clerical Support
- Providing Feedback
- Online Chat
- Outgoing Phone Calls
- Issue and Complaint Resolution
- Cash Register Operations
Timeline
Personal Service/ Call Center
Cindy's Cleaning Services
04.2017 - 12.2022
Shift Manager/ Service Manager
McDonald's
10.2010 - 08.2016
Forsyth Technical Community College
GED/ Certification Of Course Completion from Clerical/ Management Assistance
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