Cynthia Spence
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
19
19
years of professional experience
Work History
Receptionist
Clair's Beauty And Tanning Salon
05.2016 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Line Operator
Sonoco / Corfelx
01.2013 - 11.2015
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated and adjusted equipment to achieve quality production.
- Used tools such as calipers, micrometers and protractors in alignment with best practices.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Checked inventory supply and stock bins to maintain proper stock levels.
- Adjusted machine feed and speed to correct machine malfunctions.
Service Manager
McDonald's
02.2005 - 08.2012
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
GED -
Forsyth Technical Community College
Winston-salem, NC05.2009
Skills
- Office administration
- Travel planning
- Documentation and reporting
- Shorthand writing
- Customer and client relations
- Customer/Client relations
- Telephone skills
- Office management
- Multi-line Telephone Systems
- Travel coordination
- Scheduling
- Organization skills
Timeline
Receptionist
Clair's Beauty And Tanning Salon
05.2016 - 10.2023
Line Operator
Sonoco / Corfelx
01.2013 - 11.2015
Service Manager
McDonald's
02.2005 - 08.2012
GED -
Forsyth Technical Community College