Cynthia Staton
Montclair,NJ
Summary
Proven problem-solver and data entry specialist, adept in boosting customer loyalty and enhancing data accuracy for Essex Substance Abuse Treatment Center. Excelled in active listening and multitasking, significantly reducing data errors and resolving customer complaints with empathy. Achieved consistent performance targets, demonstrating a strong blend of technical proficiency and interpersonal skills. Customer Service Representative for Blue Print Inc, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Teacher Aide
Montclair Neighborhood Child Development Center
Montclair, NJ
04.2018 - 06.2025
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Facilitated individualized support for students with diverse learning needs to enhance academic performance.
- Developed and maintained positive relationships with students, fostering a supportive learning environment.
- Collaborated with educators to implement behavioral management strategies, promoting positive student behavior.
- Monitored student progress and provided feedback to teachers for tailored instructional approaches.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Collaborated with teaching team to develop cross-curricular projects, enhancing students'' connections between subjects.
Customer Service Representative
Blueprint Construction Inc
Newark
11.2015 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Data Entry Specialist
Essex Substance Abuse Treatment Center
Newark, United States
04.1995 - 11.2015
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Scanned documents and saved in database to keep records of essential organizational information.
- Trained new staff on data entry protocols and best practices for accuracy.
- Conducted regular audits of data entries to identify and rectify inconsistencies or errors.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Montclair High School
Montclair, NJSkills
- Effective communication
- Positive attitude
- Classroom preparation and maintenance
- Collaborative teamwork
- Calm and patient demeanor
- Individual student assistance
- Cleaning and sanitizing
- Classroom management
- Helping students with special needs
Timeline
Teacher Aide
Montclair Neighborhood Child Development Center
04.2018 - 06.2025
Customer Service Representative
Blueprint Construction Inc
11.2015 - 02.2018
Data Entry Specialist
Essex Substance Abuse Treatment Center
04.1995 - 11.2015
High School Diploma -
Montclair High School