Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Steele

Lincoln,ME

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals. I'm seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Telephone Operator

Executive Answering Service
04.2023 - Current
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
  • Performed data entry operations to update database with customer responses.
  • Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Volunteer Re-Entry Coordinator

Oxford House Lincoln
01.2023 - Current
  • Assessing an offender's needs and ability to remain substance free and crime-free.
  • Planning for treatment services and other criminal justice obligations.
  • Maintaining contact with the probation officer and other criminal justice officials.
  • Brokering treatment and other services for the offender.
  • Monitoring and reporting progress to other transition team members.
  • Providing client support and helping the offender with all involved systems (i.e., treatment, criminal justice, and child welfare).
  • Monitoring urinalysis, breath analysis, or other chemical testing for substance use.
  • Protecting the confidentiality of clients and treatment records consistent with Federal and State regulations regarding right to privacy.
  • Interview applicant's who are currently incarcerated and are seeking a sober living house to parole to.
  • Coordinate placement for approved applicants.

Retail Cashier

Mid West Slims
09.2022 - Current
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed credit card and debit payments, providing accurate charges and credits.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Mentored new team members on sales software system operation.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Learned duties for various positions and provided backup at key times.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

Case Manager

People's City Mission
01.2012 - 12.2016
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Assessed community needs and identified resources for social and community service programs.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided leadership, guidance and support to staff members.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Participated in community events to promote services and engage with public.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Machine Operator

Jacob North Printing Companies
12.2003 - 12.2016
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Replenished materials and supplies as needed to maintain production.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Operated multiple machines simultaneously to meet production requirements.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Streamlined communication between shifts, ensuring smooth handovers and avoiding unnecessary delays in production activities.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Conducted regular safety audits of the workspace, identifying potential hazards promptly and taking corrective action when necessary.
  • Played an active role in continuous improvement initiatives within the company, contributing valuable insights based on expertise in machine operation supervision.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Promoted a safe working environment by enforcing strict adherence to safety policies and procedures.
  • Managed staff hiring, training and supervision.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Coordinated project workflows for departments.
  • Coordinated preventative maintenance efforts, extending the life of machinery components significantly.
  • Enhanced team performance by providing ongoing training and guidance to machine operators.
  • Mentored new hires on proper machine operation techniques, reducing errors and improving overall productivity.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Complied with company and OSHA safety rules and regulations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Assisted management with budgeting decisions by analyzing production costs and forecasting future needs accurately.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Analyzed data from various sources to identify trends in machine performance, making appropriate adjustments as needed for optimal results.
  • Optimized production schedules to maximize output while minimizing resource usage.
  • Cultivated professional working relationships with peers and supervisors.

Education

No Degree - Human Services

Southeast Community College Area
Lincoln, NE

Skills

  • Typing Skills
  • Emergency Response
  • Customer Support
  • Special Needs Assistance
  • Follow-up skills
  • Client Service
  • Data Entry
  • Caller Assistance
  • Information assistance
  • Team Collaboration
  • Strong Memory
  • Professional Communication
  • Schedule Coordination
  • Telephone Etiquette
  • Active Listening
  • Flexible Schedule
  • Empathy and patience
  • Customer Needs Assessment
  • Message Logging
  • Decision-Making
  • Excellent Phone Demeanor
  • Relationship Building
  • Attention to Detail
  • Emergency Situation Response
  • Conflict Resolution
  • Microsoft Office
  • Microsoft Word
  • Time Management
  • Team building
  • Calm Under Pressure
  • Friendly, Positive Attitude
  • Organizational Skills
  • Analytical and Critical Thinking

Timeline

Telephone Operator

Executive Answering Service
04.2023 - Current

Volunteer Re-Entry Coordinator

Oxford House Lincoln
01.2023 - Current

Retail Cashier

Mid West Slims
09.2022 - Current

Case Manager

People's City Mission
01.2012 - 12.2016

Machine Operator

Jacob North Printing Companies
12.2003 - 12.2016

No Degree - Human Services

Southeast Community College Area

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Cynthia Steele