Cynthia Sterling
Cooper
Summary
Delivered exceptional customer satisfaction by leveraging problem-solving skills and fostering collaboration. Recognized for pinpointing client needs and executing innovative solutions within diverse teams.
Overview
11
11
years of professional experience
Work History
HR/BOM
Oak Manor Nursing Home
Commerce
07.2021 - Current
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Collaborated with cross-functional teams to meet project objectives and deadlines.
- Identified customer needs swiftly, providing effective solutions to enhance satisfaction.
- Contributed innovative ideas that improved team performance and outcomes.
- Maintained updated knowledge through ongoing education and advanced training.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Utilized advanced technical skills to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to inform strategic planning decisions.
CDM
Birchwood Nursing home
Cooper
06.2014 - 07.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Ford High School
Quinlan, TX05-1997
Skills
- Customer service
- Data analysis
- Cross-functional collaboration
- Customer relationship management
- Team performance enhancement
- Research and development
- Innovative thinking
- Effective communication
- Time management
- Problem solving
- Employee guidance
- Knowledge sharing
- Multitasking Abilities
- Recordkeeping
- Excellent communication
- Dependable and responsible
- Planning
- Team building
- Conflict resolution
- Organization and time management
- Microsoft office
- Organizational skills
- Data management
- PPE use
- Customer relations
- Decision-making
- Multitasking
- Task prioritization
- Google drive
- Active listening
Timeline
HR/BOM
Oak Manor Nursing Home
07.2021 - Current
CDM
Birchwood Nursing home
06.2014 - 07.2021
High School Diploma -
Ford High School
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