Cynthia Steward
Cranberry Township,PA
Summary
Customer Experience Specialist with a proven track record in enhancing client satisfaction through effective problem-solving and bilingual communication at J. Crew Factory. Leveraged a strong foundation in education and administration to facilitate group interactions and promote team collaboration, leading to improved overall performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Professional
J. Crew Factory
Cranberry Township, PA
09.2024 - Current
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Resolved customer complaints in a timely fashion.
- Developed strong relationships with customers by providing personalized attention and care.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
PRIMARY ASSISTANT TEACHER
Montessori
Houston, TX
07.2020 - 07.2024
- Established clear objectives for all lessons, units, and projects, and communicated those objectives to students
- Read books to entire classes or small groups
- Facilitated small group instruction to support differentiated instruction for various levels of learners
- Prepared and implemented remedial programs for students requiring extra help
- Discussed individual students' needs and progress
- Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations
- Used data analysis methods to track individual student progress over time
- Collaborated with other teachers and administrators in development, evaluation, and revision of elementary school programs
- Developed effective relationships with students, families, and colleagues from diverse backgrounds
- Participated in professional development opportunities focused on new teaching methods or education initiatives
ADMINISTRATIVE ASSISTANT
Montessori
Houston, TX
07.2020 - 07.2024
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access
- Arranged conference, meeting and travel reservations for office personnel
- Maintained timekeeping information and submitted and processed payroll
- Established professional and collaborative working relationships with company associates and external parties
- Answered telephones to give information to callers, take messages, or transfer calls
- Maintained calendars and schedules to set appointments for management team
- Prepared agendas and materials for meetings and conferences
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
Education
HIGH SCHOOL DIPLOMA -
Windfern Highschool
Houston, TX10.2007
Skills
- Customer service excellence
- Group facilitation
- Verbal and written communication
- Order fulfillment
- Bi-Lingual
- Product and service solutions
- Problem-solving
- Adaptive team player
- Sales expertise
- Cultural awareness
- Team collaboration
Certification
- Advanced Clerical Assistant
- TEAMS Admin Professional
Accomplishments
- Teacher of the Year
- Professional Of the Month
- Employee Of the Month
Languages
Spanish
Professional
Timeline
Customer Service Professional
J. Crew Factory
09.2024 - Current
PRIMARY ASSISTANT TEACHER
Montessori
07.2020 - 07.2024
ADMINISTRATIVE ASSISTANT
Montessori
07.2020 - 07.2024
HIGH SCHOOL DIPLOMA -
Windfern Highschool
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