Cynthia Steward
Killeen,TX
Summary
Consummate Asset Management proven at enhancing hardware and personnel through careful training and curation. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through full product lifecycle, including procurement, asset management and disposal.
Overview
13
13
years of professional experience
Work History
Asset Management
Dell Technologies
Round Rock, TX
09.2018 - Current
- Maintained data integrity and consistency of assets.
- Documented process workflows and procedures utilizing Microsoft Office to reflect current standard operating procedures.
- Experience using ServiceNow-CRM platforms in an enterprise environment.
- Excellent problem-solving skills with the ability to identify and resolve data inconsistencies.
- Detail oriented and highly organized, with the ability to manage multiple priorities and meet deadlines.
- Experience in asset and configuration management using an enterprise service management tool.
- Worked with leadership team to proactively manage workflows, departmental projects, manage incidents, progress updates, and ticket requests to meet SLAs and challenging goals
- Ability to facilitate internal communication, decision-making, and conflict resolution.
- Scrum Master for internal automation/projects documenting tasks, and working closely with developers/stakeholders to achieve business goals.
- Experience using Atlassian tools, to include Jira.
- Knowledge of Agile frameworks and techniques, such as Kanban.
- Proficient in solving complex problems, working with cross-functional teams, and building project plans in Asana and Microsoft Office Suite.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Intern – Lab Support Engineer I
Dell Technologies
Round Rock, TX
04.2018 - 09.2018
- Designed the logistical inventory for parts accountability, spare parts, and reusage.
- Identified areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
- Devised and implemented processes and procedures to streamline operations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducted extensive research for startup company projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Provided project progress updates and proposed solutions to issues.
- Responsible for controlling, managing, procuring inventory in a stockroom.
25N-Nodal Network Systems Operator-Maintainer
U.S. Army
Fort Hood, TX
12.2014 - 12.2016
- Experience in leading a strong workforce to improve business practices.
- Planned and executed logistical support for teams with outstanding results.
- Nurtured an environment where team members can excel through performance feedback, 1:1s, and individual coaching.
- Determined best practices and approaches for work/project completion.
- Managed and coordinated multiple projects at once, worked under minimal supervision and executed a solid work plan.
- Advised staff members on administrative procedures, monthly training objectives, and special reports and on-going projects.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Delivered completed project milestones on target.
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
25F-Network Switching Systems Operator-Maintainer
U.S. Army
Fort Bliss, TX
12.2010 - 12.2014
- Maintained equipment logs to record performance problems, repairs, and tests on equipment.
- Tested products or subassemblies for functionality or quality and troubleshoot problems with equipment, devices, or products.
- Assisted with equipment startups and machine installation tasks.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Willingness to share knowledge and provide proper cross-training to prevent degradation upon loss of personnel to effectively support the business.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Worked effectively in fast-paced environments.
Education
Google Project Management Certification -
Coursera
Certified Scrum Master -
Scrum Alliance
Bachelor of Science - Information Technology Management
Trident University International
Cypress, CA05.2021
Software Engineer Quality Assurance Certification -
Veterans4Quality
Austin, TXNew Horizons Computer Learning Center
Killeen, TexasHigh School Diploma -
Burke County Comprehensive High School
Waynesboro, Georgia06.1994
Skills
- Working knowledge in Microsoft Office Suite
- Proficient in Google Suite
- Experience working in CRM systems
- Outlook
- Visio
- OneDrive
- Teams
- ServiceNow
- Jira
- Confluence
- Zoom
- Project scoping and planning
- Risk management
- Process improvement
- Proficient in work management software and digital tools
- Effective stakeholder communication
- Budgeting and procurement
- Knowledge of Agile Methodologies
- Quality Control
- Order Placement
- Proficiency in Windows Operating System
- Order Preparation
- Supplier relationships
- Data Entry
- Supply chain planning
- Project Management
- Telephone and email etiquette
- Effective Communication
- Document Preparation
- Project Coordination
- Clear writing and verbal communication
- Logistics Oversight
- Problem-Solving
- Organizational Skills
- Time Management
- Data Management
- Multitasking
- Troubleshooting
- Supervision and leadership
- Attention to Detail
- Active Listening
- Taking initiative
- Self-starter
- Detail oriented
- Quick learner
- Tech savvy
- Collaborative
- Strong work ethic
- Customer Service
- Thrive in fast-past environments
- Asset Management Knowledge
- Managing Assets
- Critical Thinking
- Asset Tracking
- Inventory Accuracy
- RFID Tools
- Performance Improvement
- Employee Evaluation
- Google Docs
- Materials Ordering
- Team Training and Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Asset Management
Dell Technologies
09.2018 - Current
Intern – Lab Support Engineer I
Dell Technologies
04.2018 - 09.2018
25N-Nodal Network Systems Operator-Maintainer
U.S. Army
12.2014 - 12.2016
25F-Network Switching Systems Operator-Maintainer
U.S. Army
12.2010 - 12.2014
Google Project Management Certification -
Coursera
Certified Scrum Master -
Scrum Alliance
Bachelor of Science - Information Technology Management
Trident University International
Software Engineer Quality Assurance Certification -
Veterans4Quality
New Horizons Computer Learning Center
High School Diploma -
Burke County Comprehensive High School