Summary
Overview
Work History
Skills
Volunteer Experience
Timeline
Generic

Cynthia E Steyer

CA

Summary

Highly skilled professional with over 25 years’ experience in the pet industry, possessing strong interpersonal skills, and extensive animal health knowledge, seeks the position of Manager, where my unique skill set and passion for animal welfare can be applied to improve and maintain strong client relationships, help with the training and development of staff, and ensure compliance with health and safety.

Overview

29
29
years of professional experience

Work History

Supervisor

Animal Keeper
Aliso Viejo, CA
10.2023 - Current
  • Directed and supervised team of 6 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Dog Trainer

Animal Keeper
Aliso Viejo, CA
03.2022 - Current
  • Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
  • Created individualized training plans for each dog based on their needs and abilities.
  • Conducted group classes to teach proper socialization skills to puppies and adult dogs.
  • Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
  • Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
  • Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.

Volunteer Work

01.1996 - Current
  • Experience working with various animal rescues
  • Provide instruct to other rescuers in TNR
  • Whelp litters of puppies and kittens; and if needed, provide bottle feeding
  • Care for puppies and kittens from birth to adoption, including extensive socialization
  • Deciding when animals need veterinary care and providing it, including injections and sub-Q fluids

Manager

Animal Keeper
Oceanside, CA
02.2023 - 10.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Owner - Operator

Caring for Critters
01.2002 - 03.2022
  • Maintain lasting relationships with clients through proactive communication and excellent service
  • Keep clients informed on dogs’ status, activities, wellbeing, and behavioral health
  • Providing and supervising daily care, feeding, and exercise for all dogs including many with special medical, nutritional, and behavioral needs

Dog Trainer (Part Time)

What a Good Puppy
01.1998 - 01.2019
  • Lead and instruct puppy and adult obedience training classes
  • Assist with in home training sessions for basic obedience as well as those intended to correct problem behaviors
  • Assist with rehabilitation in dog-dog aggression cases

Director

The Blue Bell Cat Foundation
01.2002 - 01.2003
  • Supervised all staff and volunteers, which included education on the proper handling, monitoring of health, and medical treatment of cats in our care
  • Medicating and supervising the daily care of eighty cats (feral and tame) and recommending veterinary appointments when necessary

Assistant Manager/Lead Technician

Canyon Animal Hospital
01.1996 - 01.2002
  • Responsible for the supervision of a staff of seven to ten, as well as the training of all veterinary assistants and kennel attendants
  • Maintaining inventory and placing weekly orders for all medical supplies
  • Provide veterinary assistant level care, including in-house lab work, animal nursing care, triage, surgical assistance, whelping of litters, radiographs, IV catheters, and provide periodontal cleanings

Skills

  • Supervision
  • Animal behavior
  • Animal health
  • Education and training
  • Animal husbandry
  • Communication
  • Office computer skills
  • Veterinary field
  • OSHA compliance

Volunteer Experience

01/01/96, Present, Experience working with various animal rescues., Provide instruct to other rescuers in TNR., Whelp litters of puppies and kittens; and if needed, provide bottle feeding., Care for puppies and kittens from birth to adoption, including extensive socialization., Deciding when animals need veterinary care and providing it, including injections and sub-Q fluids.

Timeline

Supervisor

Animal Keeper
10.2023 - Current

Manager

Animal Keeper
02.2023 - 10.2023

Dog Trainer

Animal Keeper
03.2022 - Current

Owner - Operator

Caring for Critters
01.2002 - 03.2022

Director

The Blue Bell Cat Foundation
01.2002 - 01.2003

Dog Trainer (Part Time)

What a Good Puppy
01.1998 - 01.2019

Volunteer Work

01.1996 - Current

Assistant Manager/Lead Technician

Canyon Animal Hospital
01.1996 - 01.2002

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Cynthia E Steyer