Cynthia Stivers
Summary
Dynamic and results-driven clinical professional with extensive experience in management, compliance auditing, and staff development. Proven expertise in leading multidisciplinary teams, ensuring regulatory compliance, and delivering high-quality nutritional services. Skilled in mentoring and training staff to achieve professional growth and operational excellence. Adept in streamlining processes, enhancing program effectiveness, and fostering collaborative environments to meet organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Registered Dietitian
Life Spring Home Nutrition
09.2022 - Current
- Conducted comprehensive nutritional assessments for accurate diagnosis and effective treatment planning to improve patient outcomes
- Enhanced patient satisfaction with personalized counseling sessions, focusing on dietary habits, lifestyle changes, and goal-setting strategies
- Increased client retention rates by establishing strong rapport and providing exceptional customer service during consultations
- Collaboration with Nutrition Services Manager and leadership on meal optimization for therapeutic meals as needed
- Mentored junior dietitians, fostering a collaborative work environment that facilitated professional growth and development
- Remote
Auditor
WelbeHealth
06.2022 - Current
- Conduct internal audits through medical record reviews and facility assessments, performing observations and evaluating supporting documents to supplement audit findings, facilitating swift corrective action when necessary
- Ensure compliance with regulatory requirements and internal policies by conducting comprehensive audits and staying up to date on industry standards
- Design and deliver clear and actionable reports and presentations to senior leadership, ensuring awareness of regulatory and policy risks, areas of non-compliance, and corrective actions
- Mentor and train auditors, sharing regulatory knowledge and best practices to foster their professional growth within the team
- Develop strong relationships with internal teams, building trust and ensuring a high level of satisfaction during the audit process
- Serve as a subject matter expert on various projects, providing valuable input towards achieving compliant objectives in a timely manner
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality
- Remote
Supervisor, Dietary Services
CalOptima PACE
04.2017 - 06.2022
- Managed Food Service Department by establishing and implementing budgetary guidelines, vendor ordering system, food production, storage, and serving processes
- Championed customer service excellence by improving participant overall meal satisfaction scores from78% in2020 to80% in2021 to88% in2022
- Provided supervisory support and assumed management responsibilities as needed, overseeing operations for a program serving over430 participants
- Oriented newly hired Registered Dieticians, dietary staff, and IDT Members by facilitating onboarding processes and evaluating position-related requirements
- Collaborated with healthcare teams across numerous healthcare settings to optimize participant care, ensure seamless delivery of nutrition services, and maintain compliance with regulatory standards
- Participated in the development and revision of workflows and policies for cross-functional areas
- Participated in RFPs for Contracts and Sub-Contracts with oversight of vendors to ensure services are being met and effectuated
- Coordinated and managed staff processes, participant wellness calls, center projects/events, workflow development, and clinical nutrition oversight during the COVID-19 public health emergency
- Conducted periodic internal medical record audits to ensure accuracy and compliance, implementing Process Excellence Initiatives and Corrective Action Plans when needed
- Performed periodic internal facility audits to ensure compliance with city, county, state, and governmental (CMS/DHCS) regulations, implementing Process Excellence Initiatives and Corrective Action Plans when needed
- Assisted in the preparation and facilitation of CMS and DHCS audits, implementing strategies to mitigate risks
- Acted as an Interdisciplinary Team Member, managing a dietary caseload of110+ participants
Registered Dietitian
CalOptima PACE
07.2013 - 04.2017
- Assessed participants’ nutrition status to develop and implement care plans, recommend nutritional prescriptions, provide nutrition education, and evaluate effectiveness of nutritional care
- Executed monthly menu development to ensure meals, snacks, and substitutions provided conformed to accepted nutritional industry standards
- Coordinated special food events and activities
- Enhanced clinical team collaboration through regular communication, staff trainings, education, interdisciplinary meetings, and participant focused groups
- Acted as primary lead for county health department, CMS and DHCS audits, implementing strategies to mitigate risks
- Collaborated with interdisciplinary team members to co-facilitate behavioral weight management groups
- Directed and provided oversight of contracted speech therapy services
- Oriented newly hired registered dieticians and dietary staff by facilitating onboarding processes and evaluating position-related requirements
Registered Dietitian Consultant
Alzheimer’s Family Center
01.2015 - 09.2017
- Acted as an integral member of a multi-disciplinary team providing clinical nutrition assessments and conducting quarterly reviews, monitoring changes through care planning objectives and specific measurable goals
- Conducted presentations for the Mind Boosters Program at Hoag Hospital Neuroscience Institute, providing healthy brain focused nutrition and education
- Developed monthly menus to ensure meals, snacks, and substitutions conformed to accepted Child and Adult Care Food Program (CACFP) guidelines
- Conducted in-service training related to geriatric nutrition to all staff
- Performed monthly kitchen audits to ensure compliance with federal and state regulations
Clinical Dietitian II
University of California Irvine Medical Center
03.2012 - 06.2015
- Provided evidence-based, efficient, person-focused Medical Nutrition Therapy for patients, including nutrition screening, assessments, and education
- Maintained accurate documentation of patient information, including assessments, consults, calorie counts, eating disorder protocols, and enteral/parenteral nutrition recommendations
- Coached and mentored staff members, students, and interns on methods for managing chronic diseases with effective dietary plans
- Provided coverage for all units of a Level I Trauma Center, with primary unit coverage of Mental Health, Medical Telemetry, Health Assessment Program for Seniors (HAPS)
- Educated patients and families on appropriate nutrition management strategies during care conferences and interdisciplinary rounds
- Contributed to the development of department policies, procedures, and educational materials that aligned with best practices and regulations in clinical nutrition
- Conducted food services audits (Test Tray audits, Health Touch Software, and At Your Request)
- Performed nutritional in services to dietary and hospital staff
Education
Dietetic Internship -
California State Polytechnic University
Pomona, CA05.2011
Master of Science - Human Environmental Science (Major in Human Nutrition)
University of Alabama
12.2010
Bachelor of Science - Neuroscience
University of California
Riverside, CA12.2000
Bachelor of Science - Biology
University of California
Riverside, CA12.2000
Skills
- Risk analysis and mitigation strategies
- Proven leader in the PACE model of care
- Project Management
- Quality Assurance
- Process Improvement
- EHR/EMR Super User and training
Certification
- Certificate of Training in Adult Weight Management: January2021
- Commission on Dietetic Registration (CDR): ID Number974458
- National Provider Identifier (NPI):1699059766
Timeline
Lead Registered Dietitian
Life Spring Home Nutrition
09.2022 - Current
Auditor
WelbeHealth
06.2022 - Current
Supervisor, Dietary Services
CalOptima PACE
04.2017 - 06.2022
Registered Dietitian Consultant
Alzheimer’s Family Center
01.2015 - 09.2017
Registered Dietitian
CalOptima PACE
07.2013 - 04.2017
Clinical Dietitian II
University of California Irvine Medical Center
03.2012 - 06.2015
Master of Science - Human Environmental Science (Major in Human Nutrition)
University of Alabama
Bachelor of Science - Neuroscience
University of California
Bachelor of Science - Biology
University of California
- Certificate of Training in Adult Weight Management: January2021
- Commission on Dietetic Registration (CDR): ID Number974458
- National Provider Identifier (NPI):1699059766
Dietetic Internship -
California State Polytechnic University
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