Cynthia St. John
Kansas City,KS
Summary
Seasoned Showroom Manager with a proven track record at Roth Living, adept in event planning and sales campaign management. Excelled in expanding customer base through strategic sales plans, enhancing team performance with comprehensive training in showroom branding and customer service. Demonstrated exceptional organizational skills and a knack for budgeting, ensuring optimal operational efficiency and profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Showroom Manager
Roth Living
Kansas City, MO
09.2012 - 06.2024
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
- Managed daily operations of sales department, including supervision of staff members.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Performed sales consultations and educated clients on products and services.
- Executed strategic sales plans to expand customer base and revenue.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned promotional events to attract new customers and boost revenue growth.
- Conducted regular staff meetings to discuss operational updates and improvements.
Restaurant Manager
KCHopps, Ltd.
Overland Park, KS
01.2009 - 08.2012
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Executive Secretary -
Hamilton Business College
Cedar Rapids, IA01-1998
Skills
- Showroom branding
- Budgeting and finance
- Event planning
- Corporate standards
- Showroom setup
- Employee scheduling
- Internet sales management
- Organization and time management
- Sales transactions management
- Time management
- Sales campaign management
Certification
- Member of HBA, NKBA, ASID
Timeline
Showroom Manager
Roth Living
09.2012 - 06.2024
Restaurant Manager
KCHopps, Ltd.
01.2009 - 08.2012
- Member of HBA, NKBA, ASID
Executive Secretary -
Hamilton Business College
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