Cynthia Stoddard
Madison
Summary
Dynamic Front Office Manager at Residence Inn Marriott with a proven track record in enhancing guest satisfaction through exceptional service and effective staff supervision. Skilled in reservation coordination and conflict management, I excel in training teams to achieve operational excellence and foster strong customer relationships.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Residence Inn Marriott
Mentor
02.2021 - Current
- Managed daily operations of front desk and lobby area for seamless experiences.
- Supervised front office staff to ensure exceptional guest service standards.
- Coordinated reservations and room assignments using hotel management software.
- Trained new employees on front office procedures and customer service protocols.
- Handled guest inquiries and resolved issues to maintain high satisfaction levels.
Home Health Aide
Miscellaneous
Painesville
01.2020 - 01.2025
- Assisted clients with daily living activities and personal care.
- Monitored and recorded client health status and changes.
- Communicated effectively with healthcare team about client needs.
- Provided companionship and emotional support to clients.
- Maintained a clean and safe environment for clients.
- Assisted in mobility and physical exercises for clients' well-being.
- Coordinated transportation for medical appointments and errands.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented care provided and submitted notes to supervisor.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
High School Diploma -
Riverside High School
Painesville, OH06-1980
Skills
- Front desk management
- Staff supervision
- Reservation coordination
- Guest service
- Employee training
- Problem resolution
- Customer relationship management
- Conflict management
- Time management
- Effective communication
- Team building
- Organizational skills
- Attention to detail
- Data entry
- Health and safety compliance
- Senior leadership support
- Project management
- Data retrieval systems
- Event coordination
- Relationship building
- Hospitality services
- Complaint handling
- Financial reporting
- Database administration
- Office correspondence
- Account reconciliation
- Budgeting and financial planning
- Staff training and development
- Daily shift oversight
- Schedule management
- Employee supervision
- Customer service
- Training and coaching
- Effective multitasking
- Administrative skills
- Reservations assistance
Timeline
Front Office Manager
Residence Inn Marriott
02.2021 - Current
Home Health Aide
Miscellaneous
01.2020 - 01.2025
High School Diploma -
Riverside High School
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