Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Strider

Randleman,NC

Summary

Experienced Project Manager and Senior Business Analyst with a strong background in the computer software industry. Effective collaborator with Development Teams to create and implement custom reports and data feeds based on client requirements. Trusted for taking ownership and accountability in executing initiatives to meet targeted outcomes and deadlines. Expertise includes business development, Microsoft Office, software documentation, reporting analytics, Structured Query Language, HTML, and business process improvement. Forward-thinking technology professional with diverse experience, adept at enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from start to finish, contributing to organizational growth and success.

Overview

19
19
years of professional experience

Work History

Head of US Support and Hubspot

Nessy Learning LLC
03.2022 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Senior Business Analyst

MITRATECH HOLDINGS, INC.
01.2014 - 08.2020
  • Company Overview: acquired LT ONLINE
  • Supported Mitratech's ELM software - Lawtrac and TeamConnect
  • Acted as a Subject Matter Expert to Mitratech clients, ensuring successful implementations and increased adoption of Lawtrac and TeamConnect
  • Analyzed client business and system requirements, creating functional and technical specifications and mapping documents
  • Performed remote implementation and testing of Client-approved specifications for Matter Management, Document Management, Invoice Processing and eBilling
  • Conducted on-site and remote training, via WebEx, of users and system administrators, optimizing the successful implementation of the business process and user software adoption
  • Created user-level training documentation, identifying, and proactively addressing significant client requirements, and effectively customizing high level tasks for the customer
  • Performed requirements gathering and documentation of custom reports and data feeds, working closely with Development Teams to develop, test and implement custom reports and data feeds, based on Client requirements
  • Demonstrated proficiency in Agile methods, efficiently performing in-house pre-release system testing which resulted in meeting targeted deadlines
  • Engaged in pre-sales support and system demonstrations for prospective Clients, generating a significant increase in closing the sale
  • Used Salesforce information to create Statement of Work documentation

Reports/Implementation Specialist / Project Manager

LT ONLINE
01.2006 - 01.2014
  • Subject Matter Expert ensuring successful implementations and increased adoption of Lawtrac Online
  • Successfully managed over 100 client implementations / follow-up projects
  • Analyzed client business and system requirements to create functional specifications and mapping documents
  • Executed remote implementation and testing of Client-approved specifications, successfully integrating third-party software
  • Created implementation and training documentation for in-house and client use
  • Performed in-house beta system testing to ensure on-time releases
  • Requested as featured speaker and discussion panelist at user conferences, focusing on Legal Hold, Report Building, Lawtrac Administration, eBilling, AP / Data Integrations, and Invoice Processing
  • Mentored new Implementation Specialists
  • Worked with Development Teams to develop, test and implement product updates, custom reports, and data feeds
  • Assisted clients with establishing billing guidelines, building approval chains, documenting approval procedures, and rate card approval process
  • Conducted training courses for in-house legal staff and law firms via WebEx sessions
  • Provided pre-sales support and system demonstration for prospective Clients
  • Contributor to the company's monthly 'Tips & Tricks' client newsletter

Education

Bachelor of Science - Information Systems and Operations Management, Office Systems Administration

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Greensboro, NC

Skills

  • Effective Team Communication
  • Project Oversight
  • CRM Database Management
  • Workflow Improvement Strategies
  • Requirement Analysis and Documentation
  • Strategic Business Development
  • Design and Implement Testing
  • Agile and Waterfall Methodologies
  • Analytical Problem Solving
  • System Administration and Analysis
  • Skilled in MS Office Applications
  • SQL Query Development
  • Experienced with Various Database Applications
  • Database Reporting Skills
  • HTML
  • Salesforce CRM Expertise
  • OpenAir
  • WebEx
  • Teams
  • Skype

Timeline

Head of US Support and Hubspot

Nessy Learning LLC
03.2022 - 02.2025

Senior Business Analyst

MITRATECH HOLDINGS, INC.
01.2014 - 08.2020

Reports/Implementation Specialist / Project Manager

LT ONLINE
01.2006 - 01.2014

Bachelor of Science - Information Systems and Operations Management, Office Systems Administration

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO

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Cynthia Strider