Cynthia Stutz
Coppell,TX
Summary
Results-oriented leader with a track record of delivering record-setting revenue in the service industry. Specializing in sales, marketing, and leadership, I excel in building customer-focused operations for strong gains in performance and profitability.
Overview
17
17
years of professional experience
Work History
Associate Transaction Banker
Goldman Sachs
11.2021 - 11.2023
- Executed end-to-end transaction banking solutions for corporate clients.
- Managed key client relationships, addressing inquiries and ensuring satisfaction.
- Drove process improvements and automation initiatives for enhanced efficiency.
Operations Supervisor
JPMorgan Chase
10.2017 - 11.2021
- Led a high-performing team in implementing loss mitigation strategies.
- Ensured compliance with regulations and internal policies.
- Utilized data analytics for portfolio performance and process improvements.
Operations Manager
Holy Grail Moving
08.2015 - 10.2017
- Oversaw day-to-day operations, optimizing scheduling and logistics.
- Led and motivated a team, ensuring high-performance levels and safety adherence.
- Developed and maintained vendor relationships for cost-effective procurement.
Quality Control Specialist
Mr. Copper
04.2012 - 08.2016
- Conducted quality control reviews of mortgage loan files.
- Collaborated to enhance quality control processes and implement improvements.
- Provided detailed reports and recommendations to mitigate risks.
Beauty Supervisor
Victoria's Secret
11.2009 - 04.2012
- Managed beauty department operations, enhancing product knowledge and sales.
- Collaborated with store management on sales strategies and promotions.
- Monitored sales performance metrics and managed inventory levels.
Server
Brewster's Street Icehouse
06.2008 - 07.2009
- Provided exceptional customer service, processed orders, and ensured a positive dining experience.
- Maintained cleanliness and organization of the dining area.
- Upsold menu items and promoted special events to boost revenue.
Server
Joe's Crab Shack
01.2007 - 01.2008
- Delivered exceptional customer service, took orders, and served food and beverages.
- Handled cash and credit card transactions accurately and efficiently.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX12.2011
Skills
- Bilingual: Fluent in Spanish
- Strategic Leadership
- Sales and Marketing
- Customer-Centric Operations
- Team Empowerment
- Customer Retention
- Operation Efficiency
- Change Management
Timeline
Associate Transaction Banker
Goldman Sachs
11.2021 - 11.2023
Operations Supervisor
JPMorgan Chase
10.2017 - 11.2021
Operations Manager
Holy Grail Moving
08.2015 - 10.2017
Quality Control Specialist
Mr. Copper
04.2012 - 08.2016
Beauty Supervisor
Victoria's Secret
11.2009 - 04.2012
Server
Brewster's Street Icehouse
06.2008 - 07.2009
Server
Joe's Crab Shack
01.2007 - 01.2008
Bachelor of Arts - Psychology
University of North Texas