Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Surzynski

Chicago,IL

Summary

Dynamic and results-driven professional with extensive experience at LaGROU Distribution, excelling in customer service and office management. Proven ability to enhance customer satisfaction through effective complaint handling and critical thinking. Skilled in data entry and inventory control, consistently streamlining operations to achieve optimal productivity and accuracy.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Source Logistics
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced timely deliveries by optimizing transportation routes and schedules.
  • Contributed to team success through consistent collaboration with other Transportation Associates and management.

Warehouse Supervisor

RJW Transport
03.2009 - 02.2022
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Maintained high levels of accuracy in daily operations.
  • Kept detailed records of inventories and merchandise inventory transactions.

Office Manager

LaGROU Distribution
10.1996 - 03.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Education

GED -

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Filing
  • Customer education
  • Order fulfillment
  • Account updating
  • Recordkeeping strengths
  • Account management
  • Office equipment proficiency
  • Stock management
  • Document control
  • Shipping and logistics

Timeline

Customer Service Representative

Source Logistics
03.2022 - Current

Warehouse Supervisor

RJW Transport
03.2009 - 02.2022

Office Manager

LaGROU Distribution
10.1996 - 03.2009

GED -

University of Phoenix

Similar Profiles

CREATE PROFILE