Cynthia Sunday
Irvington,NJ
Summary
Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.
Overview
9
9
years of professional experience
Work History
Payment Operation Analyst
Fiserv
Berkeley Heights, NJ
09.2023 - Current
- Supported the implementation of new payment processing systems and procedures.
- Conducted audits of payment data to ensure accuracy and compliance with company policies.
- Communicated effectively with internal and external stakeholders to address payment-related inquiries and issues.
- Collaborated with the finance team to forecast cash flow and manage liquidity effectively.
- Conduct thorough investigations into payment discrepancies, working closely with stakeholders to resolve issues promptly.
- Monitor and enforce compliance with regulatory requirements and industry standards related to payment processing.
- Perform daily reconciliation of payment transactions, ensuring accuracy and identifying discrepancies for prompt resolution.
- Analyze payment trends and patterns to optimize processes and minimize risks.
Church Treasurer
Christ Embassy Church
Union, NJ
07.2015 - Current
- Participates in any financial audits.
Recording donations and depositing funds into the correct account. - Successfully navigated complex tax regulatory requirement, ensuring compliance with all applicable law and regulation.
- Developed and implemented new financial controls and processes, resulting in improved accuracy and efficiency in financial reporting and reduced risk of error or fraud.
- Prepared and presented monthly financial report to the finance committee and church council, highlighting key financial metrics and trends.
Client Service Specialist
SGS North America- Life Science Services
Fairfield, NJ
04.2022 - 09.2023
- Assist clients with the onboarding process, including the completion of necessary documentation, compliance checks, and account opening procedures. Ensure a smooth and seamless onboarding experience for new clients.
Maintain accurate and up-to-date client records, including interactions, transactions, and account details, using the company's CRM or other designated systems..
Deliver outstanding customer service by actively listening to clients, understanding their needs, and offering appropriate solutions or guidance. Assist clients in navigating financial platforms, account setup, transactions, and other related activities.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT05-2023
Skills
- Oracle Database
- Microsoft( Word, Excel, PowerPoint) Forecasting,
- Financial reporting SQL
- Visio, Pivot table
- Peoplesoft
- SAS,SSRS,SSAS,ODS,EDW
Timeline
Payment Operation Analyst
Fiserv
09.2023 - Current
Client Service Specialist
SGS North America- Life Science Services
04.2022 - 09.2023
Church Treasurer
Christ Embassy Church
07.2015 - Current
Bachelor of Science - Business Administration
Western Governors University
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