Cynthia Sunday
Willingboro
Summary
Results-driven Operations Analyst skilled in data analytics and process optimization. Streamlined payment operations by leveraging SQL and Power BI, enhancing accuracy and efficiency in reconciliations. Collaborated effectively across teams to implement data-driven solutions that improve operational workflows.
Overview
11
11
years of professional experience
Work History
Church Treasurer
Christ Embassy Church
Union
07.2015 - Current
- Recorded and deposited donations into appropriate accounts promptly, ensuring accurate tracking of contributions.
- Developed and implemented financial controls, enhancing accuracy and efficiency in reporting.
- Prepared and presented monthly financial reports to finance committee and church council, highlighting key metrics to support informed decision-making.
- Successfully navigated complex tax regulations to ensure compliance with applicable laws and regulations.
- Participated in financial audits to verify compliance and accuracy of financial records.
- Streamlined financial reporting processes, reducing risk of error or fraud significantly.
- Collaborated with stakeholders to analyze trends in financial performance, providing insights for strategic decision-making.
Payment Operation Analyst
Fiserv
Berkeley Heights
09.2023 - 03.2026
- Managed bill pay operations, ensuring timely and accurate processing of vendor payments, customer-initiated payments, and electronic disbursements.
- Ensured timely payment execution by tracking statuses and addressing escalations for delayed transactions.
- Collaborated with banks and processors to resolve discrepancies and ensure smooth payment delivery.
- Executed daily, weekly, and monthly reconciliations between internal systems, bank statements, and payment platforms to maintain accuracy and compliance.
- Investigated unreconciled items, tracing fund flows to locate missing transactions.
- Streamlined processes to reduce reconciliation breaks and enhance reporting accuracy.
- Collaborated with treasury, accounting, compliance, and engineering teams to enhance payment workflows and resolve operational challenges.
- Leveraged tools like Excel and SQL to analyze data, automate processes, and improve operational efficiency.
Client Service Specialist
SGS North America- Life Science Services
Fairfield
04.2022 - 09.2023
- Coordinated testing services as the primary contact for apparel brands.
- Managed client requests from intake to completion, ensuring clear communication of requirements and timelines.
- Managed billing processes by generating accurate invoices aligned with pricing structures and turnaround times.
- Reviewed contracts and service agreements for billing alignment, resolving discrepancies to maintain client trust.
- Partnered with finance teams to track accounts receivable and follow up on outstanding invoices.
- Performed financial reconciliations between internal systems and client accounts, ensuring accuracy in transaction records.
- Collaborated with laboratory operations and finance teams to streamline workflows for improved service delivery.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT05-2023
Skills
- Financial SQL
- Oracle Database
- Power BI
- Data analytics tools
- Microsoft Office
- Visio, Pivot table
- Peoplesoft
Timeline
Payment Operation Analyst
Fiserv
09.2023 - 03.2026
Client Service Specialist
SGS North America- Life Science Services
04.2022 - 09.2023
Church Treasurer
Christ Embassy Church
07.2015 - Current
Bachelor of Science - Business Administration
Western Governors University