Cynthia Swaffar
West Farmington,OH
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
42
42
years of professional experience
Work History
Medical Receptionist
University Hospital - University Health System
Orwell, OH
10.2016 - 08.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
Front and Back Office Medical Assistant
Sharon Community Health Center
Sharon, PA
04.1999 - 08.2012
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Prepared examination rooms with necessary supplies and instruments.
- Provided support to physicians during examinations and procedures.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Assisted in administering injections and vaccinations according to established protocols.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Ordered clinical supplies for the office on a weekly basis ensuring all items were within budget guidelines.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Organized patient charts according to policies set by the practice administrator.
- Conducted quality assurance checks of laboratory specimens prior to submission for analysis.
- Facilitated communication between physicians, providers, nurses regarding patient care plans.
- Adhered to safety practices while performing phlebotomy procedures following universal precautions guidelines.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
Medical Assistant
Sharon Regional Physician Services
Hermitage, PA
08.1994 - 03.1999
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
NEO Kidney Group
Youngstown, OH
02.1991 - 07.1994
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
Drs James & Chris Ventresco
Youngstown, OH
12.1981 - 03.1990
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
Education
Some College (No Degree) - Psychology
Kent State University (Trumbull Branch)
Warren, OHSome College (No Degree) - Medical Assisting/Psychology
Youngstown State University
Youngstown, OHSkills
- Records Management
- HIPAA Compliance
- Medical Terminology
- Payment Collection
- Insurance Verification
- Medical Charting
- Appointment Scheduling
- Workflow Optimization
- Paperwork coordination
- Electronic Medical Records
- Petty cash management
- Telephone Etiquette
- Patient Registration
- Patient callbacks
- Appointment management
- HIPAA Guidelines
- Documentation
- Patient Scheduling
References
References available upon request.
Timeline
Medical Receptionist
University Hospital - University Health System
10.2016 - 08.2023
Front and Back Office Medical Assistant
Sharon Community Health Center
04.1999 - 08.2012
Medical Assistant
Sharon Regional Physician Services
08.1994 - 03.1999
Medical Assistant
NEO Kidney Group
02.1991 - 07.1994
Medical Assistant
Drs James & Chris Ventresco
12.1981 - 03.1990
Some College (No Degree) - Psychology
Kent State University (Trumbull Branch)
Some College (No Degree) - Medical Assisting/Psychology
Youngstown State University
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