Cynthia Swartz
Longwood,FL
Summary
Healthcare professional, prepared for role in clinical support and patient care. Proven ability to assist in medical procedures and manage patient interactions effectively. Strong focus on team collaboration and achieving high-quality patient outcomes. Reliable and adaptable to changing clinical environments, skilled in medical terminology and patient care techniques.
Experienced with medical office management, patient scheduling, and record-keeping. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager and Certified Medical Assistant
Three Rivers Wound Center
07.2022 - Current
- Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Educated patients and families on wound management techniques and preventive measures.
- Treated and carefully tended to vascular and diabetic ulcers.
- Assessed and treated draining of wounds and burns.
- Reduced wound infection rates through strict adherence to aseptic protocols and proper wound dressing procedures.
- Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
- Provided emotional support to patients coping with chronic or complex wounds, facilitating resilience during rehabilitation efforts.
- Effectively managed inventory of supplies, ensuring availability of necessary materials for timely delivery of care to patients.
- Assisted physicians in performing complex debridement procedures, ensuring optimal patient safety and comfort during the process.
- Reduced risk of infection with meticulous wound cleaning and dressing techniques.
- Supported patients'' overall well-being through meticulous wound care, dressing changes, suture removals, and monitoring healing progress.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
Office Manager and Certified Medical Assistant
Sunshine Allergy and Asthma
05.2022 - Current
- Supervised daily operations of clinical staff to ensure optimal patient care and workflow efficiency.
- Implemented electronic health record systems to enhance patient data accuracy and accessibility.
- Coordinated with healthcare providers to streamline appointment scheduling and improve patient experience.
- Evaluated patient feedback to identify areas for service improvement and implement corrective measures.
- Led team meetings to discuss operational challenges, driving collaborative solutions and enhancing communication among staff.
- Conducted quality assurance checks on clinical procedures to maintain compliance with healthcare regulations.
- Managed inventory of medical supplies, optimizing resource allocation and reducing costs.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered allergy tests and monitored patient responses to treatments.
- Educated patients on allergen avoidance strategies and medication management.
- Implemented best practices for allergy management, improving patient outcomes and satisfaction.
- Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
- Ordered and restocked medical and office supplies.
- Coordinated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Deli Associate
Walmart
05.2018 - 02.2019
- Prepared and packaged deli products to ensure freshness and quality for customer satisfaction.
- Maintained cleanliness and organization of the deli department, adhering to health and safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations to enhance their shopping experience.
- Operated slicing and packaging equipment efficiently, minimizing waste while maximizing productivity.
- Trained new associates on deli operations, emphasizing safety protocols and customer service excellence.
- Collaborated with team members to manage inventory levels, ensuring timely restocking of popular items.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
Walmart
09.2014 - 03.2015
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized cash drawer, balancing funds and ensuring cash handling compliance.
- Assisted in training new cashiers on register operations and customer service protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Medical
Southern Technical College
Port Charlotte, FL03-2022
High School Diploma -
North Port High School
North Port, FL05-2012
Skills
- Client support
- Office management
- Effective organizational skills
- Administrative support
- Effective verbal and written communication
- Administrative support
- Clerical support
- Compliance with HIPAA standards
- Medical language proficiency
- Collection and processing of specimens
- Appointment coordination
- Patient care
- Medical record documentation
- Medication administration
- Electronic health records
- Patient vital tracking
- Sterilization techniques
- Wound care
- Patient assessments
- Payment collection
- Conflict resolution
- Basic life support
- Patient education
- Infection safety protocols
- Medication injection administration
- Implementation of clinical practices
- Clinical procedures
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond
- Became office manager to two different offices at once (Three Rivers Wound Center and Sunshine Allergy and Asthma)
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
Languages
English
Timeline
Office Manager and Certified Medical Assistant
Three Rivers Wound Center
07.2022 - Current
Office Manager and Certified Medical Assistant
Sunshine Allergy and Asthma
05.2022 - Current
Deli Associate
Walmart
05.2018 - 02.2019
Cashier
Walmart
09.2014 - 03.2015
No Degree - Medical
Southern Technical College
High School Diploma -
North Port High School