Cynthia Sweet
Summary
Motivated business professional bringing 10+ years of entrepreneurial experience with history of delivering exceptional care to animals in various settings. Dedicated and personable with extensive experience in managing administrative and customer support operations and personnel. Well-versed in training, educating, motivating and supporting self and staff members. Organized and dependable successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
BUSINESS OWNER
Sweet Stay Pet Sitting
01.2015 - Current
- Researched, developed, created, and executed a successful business plan for SSPS
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented a successful online marketing strategy
- Created company profiles on Facebook, Rover, Wag, and Google
- Provide boarding and in-home pet care services, including drop-ins, overnight care, day care, walks, medication, grooming, training, and feeding
- Provide a safe and nurturing environment for pets at all times with genuine consideration of mental and emotional wellbeing and physical health
- Engage pets in appropriate play and exercise as best determined by the client and personal abilities of each pet
- Remain flexible with last-minute services and advanced booking request, to best fit client's needs
- Frequently receive exemplary reviews for care services on Rover and Facebook with recognition for cleanliness, reliability, professionalism
- Consistently earn clients respect and trust by sending text, photo, and video updates of pets, and providing post-care follow-ups with notes on behaviors, moods, activities, and more.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Administered medications to animals in treatment and documented changes in condition.
- Documented observations of animal behavior and physical condition to track health and progress.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Assisted with development of animal behavior modification plans.
IT MANAGER
Thomas MacLaren School
06.2022 - 09.2022
- Managed the implementation and integration of technology across all school departments
- Ensured deliverables meet or exceed service-level expectations for quality, timeliness, and budget
- Managed user accounts, network permissions, email groups, shared calendars
- Developed strategic goals, technology initiatives, annual budget and planning for the future
- Oversaw the preparation of all end user equipment for all standardized testing
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw daily performance of computer systems and immediately responded issues to keep network up and running.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
TECHNICAL SUPPORT REPRESENTATIVE
Braintree-HCL-USAA
01.2020 - 03.2020
- Provided excellent technical support for internal customers (USAA employees)
- Continuously gave quality support for hardware, software, network, and ISP via phone /chat/email
- Accessed and researched knowledge-based articles for a variety of troubleshooting solves
- Consistently received positive feedback from customers and quality assurance (QA) on performance
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded USAA employees technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
MILITARY SUPPORT PERSONNEL
EUCOM
01.2016 - 01.2017
- Central Processing Facility
- Set appointments for in-processing / out-processing soldiers, contractors, and supporting civilians
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- ID/DEER Office
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Set appointments for customers needing ID/CAC
- HR Personnel Office
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
ASSISTANT MANAGER
Siga Telekom/First Class Services
10.2015 - 10.2016
- Achieved high levels of praise from customers by providing in person hardware and software support
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Provided physical technical support for phones, tablets, and modems
- Established positive rapport by taking time to understand the technical wants and needs of customers
- Guided store associates in implementing software and hardware systems to support the customer
HUMAN RESOURCE OFFICER
Loft Mind Incorporated
01.2010 - 01.2015
- Succeeded in launching the human resource department in accordance with the objectives of Loft Mind
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Customized a successful business plan, employee handbook, and various other HR documents
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
MANAGER
H&R Block
01.2008 - 01.2011
- Achieved a promotion from tax preparer to manager first season (2 months)
- Achieved a promotion from managing a single tax office to multiple offices and three satellite offices
- Supported the district manager in various technical aspects for multiple offices in the district
- Coordinated and successfully secured district and local advertising with the “Grow the Business” model
- Trained employees and office managers on solutions to technical issues and verified understanding
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Science - Interdisciplinary Professional Studies
Purdue Global University-Global
Colorado12.2025
Associate of Science - Veterinary Technician
Penn Foster Career School
Scranton, PA12.2024
Associate of Applied Science - Computer Information SystemsInformation Technology
Central Texas College
Killeen, TX05.2015
Skills
- Approachable and Outgoing
- Training and Development
- Team Leadership
- Operations Start-Up
- Travel Itineraries
- Business Management and Development
- Business Optimization
- Consulting
- Animal Training
- Medication Regimens
- Pet Handling
- Disease Prevention
- Wound Treatment
- Animal Evaluation
- Set Appointments
- Manage Schedules
- Problem Identification
- Scheduling and Coordinating
- Managing Files and Records
Timeline
IT MANAGER
Thomas MacLaren School
06.2022 - 09.2022
TECHNICAL SUPPORT REPRESENTATIVE
Braintree-HCL-USAA
01.2020 - 03.2020
MILITARY SUPPORT PERSONNEL
EUCOM
01.2016 - 01.2017
ASSISTANT MANAGER
Siga Telekom/First Class Services
10.2015 - 10.2016
BUSINESS OWNER
Sweet Stay Pet Sitting
01.2015 - Current
HUMAN RESOURCE OFFICER
Loft Mind Incorporated
01.2010 - 01.2015
MANAGER
H&R Block
01.2008 - 01.2011
Bachelor of Science - Interdisciplinary Professional Studies
Purdue Global University-Global
Associate of Science - Veterinary Technician
Penn Foster Career School
Associate of Applied Science - Computer Information SystemsInformation Technology
Central Texas College
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