Cynthia Tarleton
Los Angeles,CA
Summary
Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Coordinator
YMT Vacations
02.2020 - 05.2024
- Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
- Maintained an up-to-date understanding of product offerings, industry trends, and competitor activities to provide informed support and recommendations to customers.
- Collaborated with cross-functional departments to resolve customer concerns and enhance overall experience.
- Developed comprehensive training materials, resulting in a more knowledgeable and skilled team.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Delivered exceptional client service experiences while maintaining compliance with company policies and industry regulations.
- Trained new personnel regarding company operations, policies and services.
Customer Service Rep
Princess Cruises
10.2016 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
Trotta Associates
10.2014 - 03.2015
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Teacher/ Cashier/ Retail Customer Service
Michaels Arts and Crafts
02.2005 - 05.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Westchester High
Los Angeles, CA05.2000
Skills
- Complaint Handling
- Teamwork and Collaboration
- Team Collaboration
- Professionalism
- Client Retention Strategies
- Continuous Improvement
- Conflict Resolution
- Computer Skills
Timeline
Senior Customer Service Coordinator
YMT Vacations
02.2020 - 05.2024
Customer Service Rep
Princess Cruises
10.2016 - 04.2019
Receptionist
Trotta Associates
10.2014 - 03.2015
Teacher/ Cashier/ Retail Customer Service
Michaels Arts and Crafts
02.2005 - 05.2014
High School Diploma -
Westchester High
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