Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Taylor

Sr Customer Support Rep
Adger,AL

Summary

Service-oriented Customer Support Representative with 17 + years of experience in contact center operations talking to customers over phone, e-mail, online chate to resolve broad range of concerns. Offers strong computer skills in web-based applications and delivers exceptional communication with attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

4
4
years of post-secondary education

Work History

Sr Customer Support Rep

Southern Linc
Birmingham, AL
3/15/04 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Palmer High School
Palmer, TX
08.1980 - 05.1984

Skills

Creative problem solving

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Timeline

High School Diploma -

Palmer High School
08.1980 - 05.1984

Sr Customer Support Rep

Southern Linc
3/15/04 - Current

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Cynthia TaylorSr Customer Support Rep