Cynthia Taylor
Sr Customer Support Rep
Adger,AL
Summary
Service-oriented Customer Support Representative with 17 + years of experience in contact center operations talking to customers over phone, e-mail, online chate to resolve broad range of concerns. Offers strong computer skills in web-based applications and delivers exceptional communication with attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
years of post-secondary education
Work History
Sr Customer Support Rep
Southern Linc
Birmingham, AL
3/15/04 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Palmer High School
Palmer, TX 08.1980 - 05.1984
Skills
Creative problem solving
Order fulfillment
Good listening skills
Technical Support
Timeline
High School Diploma -
Palmer High School
08.1980 - 05.1984
Sr Customer Support Rep
Southern Linc
3/15/04 - Current