Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Taylor

Key Largo,FL

Summary

High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Hub Manager

West Marine
09.2022 - Current
  • Optimized resource allocation for improved productivity and cost reduction.
  • Enhanced team performance through regular training sessions and performance evaluations.
  • Maintained posting of MSDS sheets in workplace.
  • Streamlined hub operations by implementing efficient processes and procedures.
  • Delegated workplace responsibility to appropriate staff.
  • Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
  • Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
  • Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Manager

West Marine
09.2022 - Current
  • Established and cultivated solid business relationships with new or existing customers.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Operations Manager

West Marine
09.2022 - Current
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Worked flexible hours across night, weekend, and holiday shifts.

Marine Center Manager

West Marine
03.2023 - 09.2023
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Managed work and performance of more than 4 employees.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Processed payroll for over 4 employees as part of sound human resources and financial management strategies.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.

Assistant Store Manager 1

West Marine
04.2018 - 03.2023
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Associate of Arts - Construction Management

Frederick Community College
Frederick, MD
05.1995

Skills

  • Team Collaboration
  • Willing To Travel
  • Shift Scheduling
  • Employee Training
  • Time Management
  • Staff Development
  • Inventory Management
  • Decision-Making
  • Brand Promotion
  • Effective Multitasking
  • Shift Management
  • Customer Service
  • Dependable and Responsible

Timeline

Marine Center Manager

West Marine
03.2023 - 09.2023

Hub Manager

West Marine
09.2022 - Current

Sales Manager

West Marine
09.2022 - Current

Operations Manager

West Marine
09.2022 - Current

Assistant Store Manager 1

West Marine
04.2018 - 03.2023

Associate of Arts - Construction Management

Frederick Community College

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Cynthia Taylor