Cynthia Tena

Provide quick and effective assistance with information in technology systems

• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Respond to tech inquiries via email, through online chats, SchoolDude incident requests, over the phone, or in person
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to appropriate internal team members

• Troubleshooting students Chromebooks
• Examine devices, look for any physical damage and make assessment of possible issue.
• Diagnosed and troubleshoot problems, repairing and restoring machines to peak performance.
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
• Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
• Receiving existing inventory for reuse or disposal.
• Checking in returned inventory back to our inventory system Asset Tiger to remove it from under a school's name or an individual's name.
• Checking out inventory to schools or individuals.

• Process sales transactions
• Calculate cost of products or services
• Accept payments
• Calculate and return change when required by payment method
• Maintain adequate change denominations in cash drawer and request additional change
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts
• Report issues with equipment
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Display merchandise to maximize purchasing appeal
• Interact with customers and resolve complaints or grievances
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeting guests and taking drink and food orders
• Staying attentive to needs of guests in dining area
• Delivering food from kitchen to guests
• Ensuring food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to food handling
• Performing shift duties like delivering racks of cups to service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Fielded questions and solved problems by informing customers of current promotions and store policies.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Displayed merchandise by arranging in appealing and orderly way to boost sales.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Protected purchase items with proper bagging and wrapping to prevent damage.

• Serviced bathrooms, including cleaning, sanitizing and supply replenishment, every day to maintain freshness.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and any common accidents.
• Stocked bathrooms with toilet paper, towels, and toiletries.
• Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
• Swept, mopped, and vacuumed floors in all rooms.
• Slid beds, sofas and small furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Trained new housekeepers on all departmental procedures and provided assistance in finding necessary work items and cleaning supplies.