Cynthia Thayer
Sr Business Execution Consultant
Indianola,IA
Summary
Successful change management business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
17
17
years of professional experience
Work History
Senior Business Execution Consultant
Wells Fargo
West Des Moines, IA
07.2022 - Current
- Performed in-depth research on employee conduct management to build a governance program for personal conflicts of interest
- Provided strategies and solutions to issues identified during research
- Incorporated feedback from subject matter experts into technical writing material
- Researched and wrote informative and accurate articles for various publications
- Organized and tracked multiple projects to meet tight deadlines
- Adjusted tone and content to reach a wide range of audiences
- Policy and Procedure Governance
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
- Performed as consultant for startup conflict of interest department for allegation and investigation service professionals.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
Business Execution Consultant
Wells Fargo
West Des Moines, IA
05.2018 - 07.2022
- Managed matrixed/virtual team of employees to accomplish organizational goals
- Strategized, implemented, and delivered brand new information management protocols across 6 teams and 100+ employees
- Effectively performed record retention activities for a team of 100+ employees, archiving over 100,000 documents reducing search time, costs, and risks for the enterprise
- Initiated change management practices to increase operational efficiencies
- Performed quality assurance on change management project documentation submitted
- Developed self-assurance procedures to ensure adherence to policies
- Technical writer
- Demonstrated strategic and tactical planning for the implementation of new procedures across the organization.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Documented ongoing system performance, verifying data management metrics.
- Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
- Monitored project progress by tracking activities and publishing progress reports.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed diagrams to describe and lay out logical operational steps.
- Participated in acquiring and maintaining [Type] contracts.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
Business Initiatives Consultant
Wells Fargo
West Des Moines, IA
08.2013 - 05.2018
- Strategized and implemented automation architecture to modernize and streamline operational efficiencies
- Performed risk analysis, developed then executed corrective action plans for change requests
- Provided change recommendations and keynote presentations to executive leadership with use of PowerPoint presentations, and other appropriate Microsoft products such as SharePoint
- Led a team of 30+ matrixed employees, training them on how to adapt to change requests, offering training on the change details, supporting them during implementation, and boosting change management efficiencies across default servicing
- Monitored all submitted change requests and communicated then engaged impacted areas
- Interpreted federal, state, and local laws and regulations to examine risk management programs and submitted change requests to report updates to default servicing
- Utilized strategic and tactical planning to design programs and protocols to control company loss and minimize adverse financial impact
- Performed quality assurance steps to ensure change requests were robust and will capture identified impacted areas within default servicing
- Engaged default servicing teams during change readiness activities for successful implementation of change
- Led ongoing business process reviews to optimize strategies
- Uncovered areas for improvement to develop and implement solutions
- Established reporting and monitoring to drive strategic execution
- Developed organizational change management strategies adopted by key stakeholders and evangelized across departments
- Led change management and business strategy development to reduce losses and increase revenue
- Monitored change requests across the organization to prepare internal processes for impacts
- Effectively followed change management protocols to communicate and execute change
- Authored procedures, job aids and change notifications in preparation for change implementation
- Conducted change request searches then coordinated with other units to ensure alignment
- Mitigated risks by leading and auditing international subsidiaries and operational processes
- Prioritized and organized tasks to efficiently accomplish service goals
- Introduced fresh and new angles on previously reported material to update and inform readers
- Drafted accurate, engaging and fact-checked stories
- Reported vital business news by gathering information from relevant sources
- Asked questions and discovered facts during interviews
- Shaped narrative on key issues through polished storytelling and knowledge of public opinion
- Explained information in simple terms to engage and educate the general audience
- Collaborated with leadership to establish metrics, assessing event impact
- Created executive-level reports highlighting value realization, key risks, and challenges.
- Developed complete business plans and operational strategies for new and existing business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Devised processes to boost long-term business success and increase profit levels.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led restructuring of organization internal processes, resulting in improved performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Loan Administration Manager
Wells Fargo
West Des Moines, IA
07.2006 - 07.2013
- Efficiently maintained accounts payable transaction processing
- Worked cross-functionally with various teams and departments to improve operations
- Monitored incoming change requests from across default servicing for procedural impacts
- Conducted regular reviews of operations and identified areas for improvement.
- Develop action plans for incoming change requests impacting departmental procedures
- Prepared and executed change communication to Third Party vendors
- Established and updated production schedules to meet changing demands
- Strategically designed change management protocols to monitor impacts to business processes to change request across the organization
- Developed and implemented strategies to adopt change external requests into departmental procedures
- Managed automation and digital platform use
- Directed cost reduction and process improvements to boost workflows and productivity
- Built and established strong partnerships with teams, vendors, and contractors
- Conducted risk analyses on all incoming and outgoing change requests to measure risk impacts in effort to mitigate risks and form reliable control systems and monitor legal issues
- Designed programs and protocols to control company loss and minimize adverse financial impact
- Consulted industry publications and reviewed monitored change requests to ensure adherence to the industry regulations were met
- Identified opportunities to improve processes, reduce redundancies and decrease vendor pricing
- Evaluated organization's technology to recommend upgrades for hardware and software
- Led testing for automation and process improvement enhancements such as design, implement and execute test scripts
- Reported results within the change management applications.
- Researched and updated industry knowledge on changing legislation and regulations.
Education
Associate of Applied Science - Business Administration/Leadership and Management
GPA: 3.7
Bachelor of Science - Business Administration/Leadership and Management
GPA: 3.6
Master of Science - Operations Management/Human Resource Development
GPA: 3.2
Skills
Solution ImplementationTraining and MentoringStrategic/Tactical Planning & ExecutionQuality Assurance and ControlStrong Matrixed Team ExperienceTeam ManagementChange ManagementCustomer ServicePlanning & OrganizingRisk ManagementRelationship BuildingCritical Thinking; Problem Solving
Cost reduction
Project Management
Business planning
Self-Motivated
Planning and execution
Scalability
Timeline
Senior Business Execution Consultant - Wells Fargo
07.2022 - Current
Business Execution Consultant - Wells Fargo
05.2018 - 07.2022
Business Initiatives Consultant - Wells Fargo
08.2013 - 05.2018
Loan Administration Manager - Wells Fargo
07.2006 - 07.2013
Purdue Global University - Associate of Applied Science, Business Administration/Leadership and Management
Purdue Global University - Bachelor of Science, Business Administration/Leadership and Management
Wayne State College - Master of Science, Operations Management/Human Resource Development