Cynthia Thomas
Winchester,KY
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 3 years of employment managing telephone switchboards in HEALTHCARE settings. Known for commitment to efficiency and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
PBX OPERATOR
Clark Regional Medical Center
10.2021 - Current
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained accurate records of calls placed and received.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Food Service Director
ARAMARK
11.2014 - 03.2019
- Optimized workflow processes by analyzing data on staff performance, customer feedback, and sales trends to make informed decisions about staffing levels and work schedules.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervisor
IBC HEALTHCARE
04.2010 - 11.2014
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
GENERAL MANAGER
MCDONALDS
03.1984 - 11.2009
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GRC
WINCHESTER KY06.1985
Skills
- Answering questions
- Recordkeeping
- Professional Communication
- Operating switchboards
- Paging Systems
Timeline
PBX OPERATOR
Clark Regional Medical Center
10.2021 - Current
Food Service Director
ARAMARK
11.2014 - 03.2019
Supervisor
IBC HEALTHCARE
04.2010 - 11.2014
GENERAL MANAGER
MCDONALDS
03.1984 - 11.2009
GRC
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