Cynthia Thomas

Owner/Principal Interior Designer

Cynthia Thomas Interiors

Palm Beach, FL

01.2004 - Current

Previous Employment:Kemble Interiors 1999-2024, Shelbourne Design 1996-1999, Ralph Lauran Home 1993-1996
Provided direction and guidance to employees
Participated in meetings with clients, Architects, Contractors and subs from beginning to completion of projects. Including architectural review and selection of hard surfaces and cabinetry.
Maintained relationships with existing clients by providing superior customer service.
Analyzed industry trends to develop competitive strategies.
Created marketing campaigns to attract new customers.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Managed daily operations of business, including hiring and training staff.
Developed policies and procedures for the organization.
Oversaw budgeting and financial management.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed client presentations to insure all selections and specifications were appropriate and approved by our clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.
Prepared staff work schedules and assigned team members to specific duties.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.