Cynthia Thomas
Bonne Terre,MO
Summary
Proactive Maintenance Crew Member and Cleaning Team Leader with extensive experience in groundskeeping, repair, and patient care. Known for resolving customer complaints, promoting team collaboration, and ensuring compliance with safety and privacy regulations. Skilled in managing high-stress situations, handling sensitive information, and optimizing team productivity.
Overview
15
15
years of professional experience
Work History
Maintenance Crew Member
VMPC /Stone Park
07.2016 - Current
- Followed 7 daily routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas. 5 days per week.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered prompt service to prioritize customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cleaning Team Leader
VMPC/ Stone Park
07.2016 - Current
- Managed inventory efficiently, ensuring availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing team'' reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering positive work atmosphere.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Increased team productivity through regular evaluations and constructive feedback on individual performance.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of group.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by team.
- Kept abreast of industry trends and innovations in cleaning techniques to ensure continuous improvement within team operations.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Placed weekly orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Patient Care Technician1
Aging Matters
01.2021 - 08.2021
- Assisted 1 client with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Assisted with daily living activities, running errands, and household chores.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Release of Information Specialist
Des Peres Hospital
05.2009 - 09.2013
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Reproduced protected health information by using data extraction and file management techniques.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
- Handled phone calls from attorneys, insurance companies and patients.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Used Epic to perform data entry functions.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Completed certifications and notarization of documents for court and legal purposes.
- Contributed to departmental performance improvement initiatives through regular review and analysis of processes and procedures.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
Education
GED -
Mckinley High School
St Louis, MO12.2025
Skills
- Cleaning procedures
- Painting expertise
- Attention to Detail
- Cleaning and sanitizing
- Grounds Maintenance
- Organization and Multitasking
- Repair work
- Light Carpentry
- Preventive Maintenance
- Valid Driver's License
Boating, camping, crafting. Helping at local community center with setting up hall and serving food.
I currently live in a close knit lake community. We are a strong community that takes pride in supporting our fellow residence.
We spend time together by having weekly meat shoots, bingo games and quarterly poker runs to raise money for the community center and volunteer fire dept.
I volunteer in the community center kitchen preparing and serving food to our residence and quest of residence.
We have two yearly pontoon parties on the lake for old and new residence to interact and get acquainted with each other in a fun and hilarious atmosphere.
I enjoy crafting, so once in a while I make a few crafts that I give to neighbors and friends.
I enjoy reading a good book once in a while.
Additional Information
I am a team player, willing to help out anyway I can.
I like interacting with people and learning new things.
Timeline
Patient Care Technician1
Aging Matters
01.2021 - 08.2021
Maintenance Crew Member
VMPC /Stone Park
07.2016 - Current
Cleaning Team Leader
VMPC/ Stone Park
07.2016 - Current
Release of Information Specialist
Des Peres Hospital
05.2009 - 09.2013
GED -
Mckinley High School
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