Cynthia Thompson

• Major player in conversion of Market Reveal Legacy system to cloud
• Developed and implemented procedures that reduced errors on entering of orders of orders to cloud by 97%.
• Converted complicated trigger orders with minimal effect to customer

Contracted covid, hospitalized, and, survived.

Hired as Data Control Clerk and ended Houston office career as an AVP upon the closing of the Houston office in October 2009. Continued to work for Equifax Inc. until retirement Jan 2021.

Below are highlights of career from most recent.

Sr. Production Project Manager

• Processed Market Reveal Orders
• Worked closely with Sales and Customer in developing specs and producing desired results timely and accurately
• Worked closely with customer to auto attach over 40 customers saving both people time, turnaround time, and production cost.

Marketing Specialist

• Helped develop marketing material for Equifax products

AVP Houston Office

• Managed staff of 120 employees
• Managed budget of five million dollars
• Evaluated expenses and procedures and implemented changes that took profit margins from 35% to 70%

Data Audit and Control Manager

• Hired and developed staff of six to ensure work released to customer was accurate and without error.
• Reviewed all program changes before implementation
• Implemented regular meetings with key group leaders to evaluate and improve current processes or customer request.
• Moved products from Atlanta to Houston, reducing staff needed to perform process from 8 employees in Atlanta to 4 in Houston.
• Intimately worked with developers in developing Readi-Screen.

Data Entry/Clerical Manager

• Evaluated and met with temporary agencies to implement temps performance and output.
• Developed test for any temporary employee must pass prior to reporting to duty.
• Reduced to cost to get applications entered into system and output matched and prepared for shipment from .65 document to .15 document.
• Set standard for current employees along with reward system.

Computer Operations Sr. Manager

• Managed Computer Operators, System Programmer, and operations manager.
• Reduced operations errors to all time low of less than one percent.
• Managed and successfully moved entire computer room from one office to another physical location. Including working with vendors to develop room requirements, electrical diagrams, equipment placement, and implementation of additional equipment.
• Oversaw system operating system upgrades.

Operations Audit and Control Clerk

• Reviewed all work from operations prior to be release to DAC.
• Reduced printing errors by 98%.
• Reduced after hour calls by 97% by developing operations manual.
• Implemented DynamT and DynamD software to create automated tape and disk management.