Cynthia Thompson
Franklin,WI
Summary
I am looking to get back into customer service within a corporation. I've held several positions that I have experience speaking with many different groups of people throughout my career. I provide the top customer service to everyone equally.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Overview
28
28
years of professional experience
Work History
Clinic Registered Nurse
ProHealth Care
09.2023 - Current
- Educated patients, families and caregivers about conditions and treatments.
- Built meaningful relationships with patients and families for optimal care.
- Observed and assessed patients to identify concerning symptoms.
- Improved patient well-being by offering advice on preventive health measures.
- Administered medications and topic treatments to address patient symptoms.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Health Coach
Optavia
04.2022 - Current
- Provided comprehensive, empowering and professional coaching programs so members remain motivated to attain personal health and fitness goals.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Assisted clients in finding new ways to inspire healthier habits.
- Interpreted health data and recorded clients' health status.
- Recorded health data by asking clients to complete self-assessments.
- Maintained records of clients' health progress and compared to health goals.
- Coached 35 clients by developing health goals and action plans.
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Work with my clients on a one to one basis.
- Participated in training events
- team coaching and training.
Entrepreneur
Seacret
04.2016 - 01.2022
- Communicating with leaders, team members and the public
- Participated in training events
- Coaching within my team
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Generated additional revenue streams through constructive partner and client relationships.
Home Care
No Employer
01.2014 - 03.2016
- Cared for my elderly parents providing health care in their home
- Communicated with their physicians, and Hospice Care
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Cooked, Cleaned, and conducted personal care
Registered Nurse
Lifecare Hospital
02.2011 - 01.2014
- Specialized in ventilated patients
- Acute Care
- Wound Care
- Transcribing physician orders electronically
- Communicated with staff and family members
- Telephone etiquette
- Unit Clerical
Coordinator/CNA
Waukesha Memorial, Hospital
12.2004 - 02.2011
- Patient care under direct supervision of the RN
- Transcribing physician orders
- Communicating with staff and family members
- Communicated with patients, ensuring that medical information was kept private.
- Telephone etiquette
- ICU Tech/Unit
Secretary
Froedtert Memorial, Hospital
06.1995 - 01.2002
- Telemetry monitor Tech
- Assisting physicians with procedures
- Conducted lab draws, wound care, foley catheter insertion and suctioning
Education
Associate of Science -
Waukesha County Technical College
Pewaukee, WI05.2010
Skills
- Detail Orientated, Professional Communication Experience, Highly Motivated, Team Player, and Computer Skills
- Critical Thinking
- Patient Admission
- Health and Wellness Management
- Complex Problem-Solving
- Menu Planning
- Smart Goals
- Healthy Eating
- Professional Relationships
Timeline
Clinic Registered Nurse
ProHealth Care
09.2023 - Current
Health Coach
Optavia
04.2022 - Current
Entrepreneur
Seacret
04.2016 - 01.2022
Home Care
No Employer
01.2014 - 03.2016
Registered Nurse
Lifecare Hospital
02.2011 - 01.2014
Coordinator/CNA
Waukesha Memorial, Hospital
12.2004 - 02.2011
Secretary
Froedtert Memorial, Hospital
06.1995 - 01.2002
Associate of Science -
Waukesha County Technical College
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