Cynthia Thompson

Scanned images.

Sending and Receiving of documents.

Organized documents and electronic files.

Analyzed the efficiency of communication processes.

updated and corrected any documentation as needed.

Provided information needed for reports.

Contacted clients for any updated information needed.

• Obtained underwriting approval by completing application for coverage.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Participated in team-building activities to enhance working relationships.

• Supported day-to-day account management for company clients.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Greeted customers and listened closely to problems described to determine solutions.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Trained new personnel regarding company operations, policies and services.
• Recorded actions taken and issues resolved to effectively manage customer accounts.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Executed billing tasks and recorded information in company databases.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reviewed new promotions and monitored price changes.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Trained team members on cash register operation and cash handling.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
• Responded to customer calls and emails to answer questions about products and services.
• Organized and scheduled customer orders to appropriate departments.
• Maintained and managed customer files and databases.
• Answered customer questions about product availability and shipment times.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.