Cynthia Thompson
Retail Management
WEST RICHLAND,WA
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
42
42
years of professional experience
Work History
Customer Service Supervisor
Kohl's
02.2006 - Current
- Lead, coach, and support associates in delivering exceptional service and execution of transactions.
- Train associates on merchandising standards, product knowledge, and available resources.
- Oversee daily cash management processes to ensure accuracy and compliance.
- Foster teamwork and integrity within an engaged and inclusive culture.
- Coach associates on customer service philosophies, anticipating needs, and resolving issues effectively.
- Maintain operational standards, shortage mitigation strategies, and merchandising presentations with accurate pricing.
- Monitor resource allocation to adapt to customer needs and workload demands.
- Utilize key performance indicators to inform business decisions that enhanced overall store performance.
- Assist in the hiring process by conducting interviews, evaluating applicants and making recommendations for employment decisions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
Assistant Store Manager
Sears
08.1983 - 02.2006
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for optimal revenue generation.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues efficiently.
- Streamlined operations through the implementation of efficient scheduling systems, reducing labor costs while maintaining optimal staffing levels.
- Displayed and organized products in store to help customers locate products easily.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Correspondence
Western Business College
Yakima, WASkills
- Problem-solving
- Time management
- Multitasking and organization
- Team building and leadership
- New hire training
- Handling escalations
- Customer relationship management (CRM)
- Policy enforcement
- Workflow management
- Active listening
Timeline
Customer Service Supervisor
Kohl's
02.2006 - Current
Assistant Store Manager
Sears
08.1983 - 02.2006
Business Correspondence
Western Business College
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