CYNTHIA THOUVENEL
Rancho Cucamonga,CA
Summary
Positive and upbeat Customer Service Specialist bringing 25 + years of experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Event Manager
Ohlone Tribe Non-Profit Organization
Rancho Cucamonga, CA
10.2022 - 03.2024
- Organized venues, budgets, guest lists, catering and event timelines.
- Paid and settled vendors, venues, staff and contracted services.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Reserved space, equipment and personnel needed to facilitate events.
- Marketed and publicized special events in social calendars.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
Customer Service Specialist
California Rent Relief Grant Program
Rancho Cucamonga, CA
07.2019 - 10.2022
- Reserved space, equipment and personnel needed to facilitate events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Paid and settled vendors, venues, staff and contracted services.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative/Sales Associate
Farmers Insurance Agency
Glendora, CA
04.2018 - 07.2019
- Participated in a intensive training program and supervised learning environment, which included Homeowner, Life, Auto, Marine and Motorcycle Insurance.
- Answering inbound calls from clients,adjusters, escrow offices, lenders and all district offices.
- Reviewed customer data to assess current issues, determine potential solutions and direct to designate individuals or departments.
- Collected and applied all forms of payments to client accounts
- Cold calling of services and opportunities to save our clients money.
- Met or exceeded revenue objectives by promoting bundling services to customers and new business
Education
Associate of Science - Drug And Alcohol Abuse Counseling
Living Way College
Fontana, CA03.2022
Skills
- Recruiting
- Freight operations Fleet dispatching
- Employee Supervision
- Business growth and retention
- 25 Customer Service Skills
- Sale Skills
- Relationship Building
- Marketing Strategies
- Donation Solicitation
- Client Needs Assessment
Timeline
Event Manager
Ohlone Tribe Non-Profit Organization
10.2022 - 03.2024
Customer Service Specialist
California Rent Relief Grant Program
07.2019 - 10.2022
Customer Service Representative/Sales Associate
Farmers Insurance Agency
04.2018 - 07.2019
Associate of Science - Drug And Alcohol Abuse Counseling
Living Way College
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