Cynthia Toquinto

Customer service- provide information and assistance to internal and external customers. Telephone-Answering phone and sending messages to the provider or pool, transferring calls to the designated area. Data entry- enter information into computer, verify data: working adhocs, working on bumps, working on PALS referrals. Registration- interview patients or families to obtain demographics: scheduling and rescheduling appointments.

• Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
• Provided prompt, polite and professional in-person and telephone customer service.
• Updated patient information and insurance details for accurate electronic medical records.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Maintained accurate records of customer payments.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Supported clinic operations by performing various administrative tasks such as managing incoming calls, filing paperwork, and maintaining office supplies inventory.
• Contributed to the reduction of billing errors through diligent verification of insurance details and proper documentation practices.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Confirmed patient demographics and updated practice management software for accuracy.
• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Assisted in processing patient payments via cash, checks and credit cards.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.

• Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
• Oversaw efficient inventory stocking and supply rotation.
• Boosted overall employee morale by fostering a positive work environment and promoting open communication.
• Set up displays and trained employees on current promotions.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
• Identified areas for improvement within the department, developing action plans to address those needs effectively.
• Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
• Managed team schedules, department projects and quality assurance.
• Communicated with managers of other departments to maintain transparency.
• Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
• Managed cross-functional projects, ensuring timely completion and alignment with company goals.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Established clear expectations for team members, leading to improved accountability and performance levels.
• Developed effective improvement plans in alignment with goals and specifications.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Built and designed large displays weekly to promote specific products.
• Handled cash register, returns, and refunds.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Maintained clean, organized workspaces for optimal functionality and employee safety.
• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained newly hired sales team in upselling techniques.