Cynthia Torres
Granada Hills,CA
Summary
To secure a position that will challenge me to fully utilize my knowledge, leadership, organizational skills and work experience and will provide new challenges and career growth.
Overview
18
18
years of professional experience
Work History
Warehouse Facilitator
PayPal
03.2021 - 09.2024
- Monitor the productivity of my team members, sharing numbers daily and coaching underperformers
- Auditing the quality of work performed by my team members and giving feedback as necessary
- Maintaining high standards for professional conduct
- Onboarding and Training new hires
- Worked with Dock personnel to make sure what time shipments were leaving and arriving and Kept track of receiving lanes.
- Met with management to forecast amount of work coming in and prepare the right amount of personnel to achieve daily/weekly goals.
- Provide feedback to Operations Supervisors for performance evaluations.
Packer/Shipper
Bluecrew, Inc
11.2020 - 01.2021
- Coordinate delivery and shipment schedules and provide all necessary data for proper pick-up and delivery
- Develop mailing labels and shipping documents to ensure orders have been filled correctly
- Scanning and sorting incoming and outgoing stock
- Pulling, packing and loading 50 pounds or more
- Good written and verbal communication skills
- Strong sense of time organization and urgency
- Able to work independently and within a team
- Ability to use a computer or scanner to input and retrieve information
- Prioritize and meet the shipment cut-off timing.
Customer Service Representative
Kenn Cleaners
07.2018 - 09.2020
- Familiarity using Microsoft Word, Excel and Powerpoint programs
- Ability to follow work-related instruction, properly and efficiently
- Greeting customers upon entering the store, answering any questions and providing excellent customer service
- Compute saw prices, total purchases and process cash or credit payments
- Answer multiple phone calls and have the ability to multitask to make sure the customer is taken care of
- Open-minded and enthusiastic about covering and working in any other department to make sure work is getting done.
Assistant Manager
Flair Cleaners
02.2007 - 04.2018
- Monitor the productivity of my team members, sharing numbers daily and coaching underperformers
- Auditing the quality of work performed by my team members and giving feedback as necessary
- Maintaining high standards for professional conduct
- Onboarding and Training new hires
- Worked with Dock personnel to make sure what time shipments were leaving and arriving and Kept track of receiving lanes.
- Met with management to forecast amount of work coming in and prepare the right amount of personnel to achieve daily/weekly goals.
- Provide feedback to Operations Supervisors for performance evaluations.
Education
NA - Physical Therapy
Los Angeles Valley College
01.2008
North Hollywood High School
01.2007
Skills
- Basic computer skills with a strong ability to learn and train others
- Knowledge of routine packing procedures, techniques, equipment, and basic warehouse procedures
- Ability to pay close attention to detail
- Ability to follow detailed instructions
- Assistant Manager Experience
- Shipping & Receiving
- Management
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Warehouse Facilitator
PayPal
03.2021 - 09.2024
Packer/Shipper
Bluecrew, Inc
11.2020 - 01.2021
Customer Service Representative
Kenn Cleaners
07.2018 - 09.2020
Assistant Manager
Flair Cleaners
02.2007 - 04.2018
NA - Physical Therapy
Los Angeles Valley College
North Hollywood High School
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